Support Documents
Support Documents
Support Documents: 238 Articles
- Add a Brand to Your Bridge Store or Account
- Delete a Gift Registry from Your Bridge Account
- Delete an order in Authorize.net on the same day it was placed
- Increase the number of brands that link to a retailer's Bridge store
- Quickly add images to many products
- Add gift cards to my Bridge store
- Add a new item to your site using the advanced form
- Change how items are displayed in your Bridge store
- Remove item link is not appearing on registry page. Steps to fix this.
- Sort, organize, and/or rearrange patterns/collections
- Add picture / lifestyle image to a pattern / collection
- Set a news post to appear in the future (aka: future posting)
- Know whether a brand is a Product Syncing Brand or not on your site
- Post your news to Facebook and your news page at the same time
- Add a retailer to your Find a Store page
- Determine how many Bridge brands you are subscribing to
- Refund a purchase in Authorize.net
- View a registry customer's login and/or password information
- Add a new collection / pattern to my website
- Add special and/or discounted pricing to bridal registry item
- Add items to a gift registry
- Edit a gift registry's date or other other details
- Edit or update your account information / edit your profile
- Add news to your Bridge
- View Orders in your Bridge Store
- Update a ticket in the Ticket Tracking system
- Add multiple SKUs to an item / product
- Archive a Pattern or Collection
- Edit prices for multiple items at once
- Delete / remove a brand from your Bridge
- Add a coupon code / discount code
- Update email addresses
- Cancel an order in your Bridge store
- Add a picture to one of your registrant's gift registries
- Add monogramming to an item
- Assign a sales rep to a retailer
- Hide Sale Prices on Synced Products
- Designate a collection as "New" or a "Best seller"
- Report an issue about a Smart Brand item
- Export/download your Smart Brand items / get a data feed of your items
- Keep your news post at the top of your Home Page & News pages (pin your post) / Feature your post
- Unsubscribe bride from emails telling her that she received a gift
- Share a file or document using your Library
- Start a new bridal / wedding registry for your bride
- Making a Test Purchase on Your Site
- Add a PDF, Excel file, or other type of file to your news page
- Request a missing product / item be added by a Smart Brand
- Update the incentive amount given to brides for starting new registry or completing the 5 success tips
- Add an item from a Smart Brand that the Smart Brand does not offer
- Request a missing brand be added to the master Bridge brand
- Record a purchase made in the physical, brick and mortar store in an online registry (create digital copy of in-store purchase)
- Download / export your Smart Products
- Change or remove the sort of items on a page
- Help Your Brides Create a Registry on TheKnot.com and Make It Work For You
- Change the layout of items on your page / change product view / change page view
- Confirm / validate that a gift registrant (bride) has completed the 5 steps in the incentive program
- Add or remove email accounts in SmarterMail
- View or change a customer's login or password
- Recover your Bridge login or password
- Bridge Staff: Add or change a staff member's username, email, or password to access Bridge
- Approve a sync request from a retailer or sales rep
- Sign up a retailer for a free Bridge account
- Un-hide Smart Products
- Change your shipping / handling charges
- How to tell a bride to add your store to theknot.com
- Add Our Store to Your Registry List on TheKnot.com
- Stop sending out anniversary reminders to customers that purchased a gift for a registry
- Add or edit a Custom page
- Hide a Smart Brand item
- Find missing items on your site
- Add new items / products to your Bridge account (for retailers)
- Add a picture to a product
- Mass import items into Bridge: Overview and instructions
- Edit your brand's bio / 'about' text
- Turning on, off, and updating email alert notifications to brides when they receive a gift
- Hide wholesale prices from customers but stay logged in to your Bridge
- Duplicate SKU found - how to find original SKU
- Add new collection / pattern to your website
- Find all registries that have a brand, SKU, or specific product in them
- Remove a brand from the Smart Brand program
- Change a sales rep for a store
- Delete / remove a duplicate gift / bridal registry
- How to add Bridge to your online business / website
- Change the shipping charge on an order that was made
- Add a link to your Bridge account and/or add the Bridge logo to your website
- Send a reminder about a ticket request that you submitted
- Get a fresh version of the web page (how do I refresh my page content?)
- What is a 'mobile phone click'?
- Process an online telephone order
- Show a specific product or collection picture below your new post (How to use the SKU tag (also known as the $ or dollar tag)
- Ask a retailer to sync products with your brand
- Notify customers they are buying a gift credit and not real items
- Edit / change a price
- Access your success tips checklist page
- Delete or edit a review
- Hide a 'congratulations' purchase notice from the Newsfeed
- Add a sales rep to your Find a Sales Rep page
- Decline or accept a sync request from a brand that you don't know
- Unsync products with a retailer / Remove a retailer
- View your past news posts
- Auto-share news on to your retailers' and sales reps' public websites
- Add or edit a promotional or sale banners
- View all of your brides' email addresses and telephone numbers
- Unsubscribe a customer from emails, such as review request, anniversary reminders, etc.
- Mass archive items
- How to Post News - Sharing News, Events, and Files
- Mass price change / increase for items in Bridge
- Archive Products
- Update your products
- Delete / Remove a sales rep
- Alert / notify brides when your store / business name changes
- Add and manage special pricing for registry items / charge more for customized and/or monogrammed items
- Charge for gift wrapping on general public and/or registry purchases
- Archive slides
- View items missing Canadian pricing
- Archive a pattern or collection
- Turn off review request feature
- View registry purchases
- Manage Your Brand's Slides
- How Does the Review Process and System Work for Retail Accounts?
- Unfeature / unpin news
- Archive manually added products from a Product Syncing Brand after you sync with a Product Syncing Brand
- Know if a retailer is syncing with your brand(s)
- Adding an item that is similar to a Smart Brand item but different
- Create a parent collection / Assign existing collection to a parent collection
- Un-archive or reactivate an archived item
- Best practices for processing an order
- Stop anniversary reminders ("Congratulations [couple's name]") from appearing on your Newsfeed
- Ask to sync with a Smart Brand
- Know how many Smart Brands are in your current subscription
- How to Find the URL of a Bridal Registry in Order to Share it
- Set the minimum price (price floor) at which your site displays and sells products
- Hide / remove slides from your slideshow
- What to do if a ticket is marked complete but you can't see the results of the ticket
- How to add your Bridge website to your Facebook account
- Send a message to a business via the Ticket Tracking system
- View your friends
- Find and watch your training videos
- Approve a Sync Request from a Brand
- Add custom text to the "About Our Bridal & Gift Registry Services" area
- View items that are missing pictures
- Customize your Bridge store and Newsfeed
- Promote Your Brand on Bridge
- See which of your sales reps are connected to your brand via Bridge
- Add a link from your existing 'parent' website to your Bridge account
- How to process an order if you do not have real-time credit card processing setup AND it is not registry related
- How does the Bridge review software work?
- Testing real-time credit card processing
- Distributor: when adding a new brand to your portfolio, how to quickly sync sales reps to this new brand
- Mass price change (for non-Smart Products)
- Add new items / products (for brands / distributors)
- "How can i grow my business?" Tips on how to grow your business
- Access your product boarding checklist
- See which brands drop ship
- Put a Smart Product on sale via Bridge
- Stop brides from making changes to their registry items
- Tell customers that brides will be given gift in the form of a gift credit / card
- Delete / remove an item
- Place a product on sale
- Limit in what country a product is displayed via Bridge's retailer network / control the country in which your products appear
- Download your Synced Products
- Download your (non-Smart Brand) products
- Change a SKU / Product ID
- Connecting with more retailers / stores on Bridge
- Download a list / Excel file of products that are missing images
- What is the bridal / gift registry 5 step incentive program?
- Hide / opt out of showing a promotion banner from a Smart Brand
- Know if a sales rep is syncing with your brand(s)
- Remove / hide / delete a brand's news posts from appearing on your Home page or news page (turn off autho-share)
- Add and update slides
- What images exist on Bridge and where
- Send Bridge Canadian pricing for your items / format Excel sheet for Canadian import
- Want to totally revamp your Bridge Smart Products? Here's how...
- Add items from a brand that is not a Smart Brand
- Set a product to be "Retailers Only" / only allow retailers to view item and hide it from the general public
- Add a slide for your brand
- Run a sale/promotion via Bridge
- Unhide a hidden item on a registry
- Run a Temporary Sale on Products: How to Format an Excel Sheet to Give to Bridge
- Change / update your store's tax rate
- Confirm your sales reps are syncing with your brand
- Have Bridge Help Your Store Add a Link to Your Site
- How to let Bridge know you're ready to go live
- Share images with Bridge / image import checklist
- Decline a sync request from a retailer
- Give Bridge access to your parent website
- Add a link on your Shopify store leading to your Bridge
- Share Your Bridge Products and News on Facebook / Make Your Bridge Products and News Shoppable on Facebook
- Accept 'Send Payment' submissions / Update Authorize.net to not require an 'address line 1' match
- Send a staff member his/her password/login
- Change sale rep group for your brand
- How to add your Bridge registry to Myregistry.com
- Add Smart Brand / Products to your POS
- Invite a brand to to become a Smart Brand on Bridge
- What emails are sent to brides? / Email communication
- Use the 'Google an image' feature / drag images to add them to Details page
- Move an item from one department to another
- Turn off showing featured purchases on your Newsfeed
- How to best reduce your number of gift registries (delete gift registries) / remove past or old registry
- Find out how many active and archived gift registries your Bridge account has
- Add a link on your site leading to your Bridge account
- Prohibit / stop brides from opening / creating new registries
- Automatically sort items that are have already been purchased to bottom of a bride's registry
- Watching / Attending a Bridge Webinar: Best Practices
- Unhide a slide
- Import many images into Bridge / mass image syncing
- Find Out What Your Bridge Plan Is
- Edit or delete/archive promotion / sale banners
- Organize items into primary, secondary and tertiary departments
- Mobile Order Inquiry - Telephone Checkout
- How to motivate the bride to add a link on her official wedding website (e.g. theknot.com) leading to your site
- Send welcome email to bride/registrant
- Can’t create a digital copy of in-store purchase.
- How to Find Ordering Terms for Your Smart Brands
- Add / edit social media accounts on your Bridge profile
- Adding / Updating Your Store's Logo
- Add tags / keywords to products
- Turn off sending abandoned cart emails
- Reset a Registry Password
- Stop / Prohibit Customers from Overriding Registrant's Preferred Delivery Choice
- Run a Sales Report
- Update your address, telephone number, etc.
- Change your home page layout / style
- Request a missing picture be added for a Smart Product
- Mass update of Smart Products
- Delete archived registries
- Add custom links to your header
- Make a gift registry private / hide a gift registry from the public
- Turn off / disable allowing registrants to start a registry online
- Add a sales rep
- How to run a dimensions update
- How to turn off "bridal shower" option for registry purchases
- Request access to place order wholesale orders with a brand
- Benefits of keeping older registries on your Bridge site
- Add Our Store to Your Registry List on Zola
- Delete a Bridge Account
- Bridge Online Performance Fee
- Pay a Bridge Invoice