Help Documents
Help Documents
Help Documents: 270 Articles
- "How can i grow my business?" Tips on how to grow your business
- Accept 'Send Payment' Submissions / Update Authorize.net to Not Require an 'Address Line 1' Match
- Accept Credit Cards Online via Your Bridge Shop Local Store
- Access Store Settings
- Access your product boarding checklist
- Access your success tips checklist page
- Add / edit social media accounts on your Bridge profile
- Add a Brand to Your Shop Local Store or Account
- Add a coupon code / discount code
- Add a Link from Your Website to Your Shop Local Store
- Add a link on your Shopify store leading to your Shop Local
- Add a link on your site leading to your Bridge account
- Add a link to your Bridge account and/or add the Bridge logo to your website
- Add a new collection / pattern to my website
- Add a PDF, Excel file, or other type of file to your news page
- Add a picture to a product
- Add a picture to one of your registrant's gift registries
- Add a Registrant's Website to a Registry
- Add a retailer to your Find a Store page
- Add a sales rep
- Add a sales rep to your Find a Sales Rep page
- Add a slide for your brand
- Add a Team Member
- Add an existing, non-registry order to a registry
- Add an item from a Product Syncing Brand that the Product Syncing Brand does not offer
- Add and manage special pricing for registry items / charge more for customized and/or monogrammed items
- Add and update slides
- Add custom links to your header
- Add custom text to the "About Our Bridal & Gift Registry Services" area
- Add gift cards to my Bridge store
- Add items from a brand that is not a Product Syncing Brand
- Add items to a gift registry
- Add monogramming to an item
- Add multiple SKUs to a product
- Add new collection / pattern to your website
- Add New Items / Products (for brands / distributors)
- Add new items / products to your Shop Local account (for retailers)
- Add news to your Bridge
- Add or edit a Custom page
- Add or Edit a Promotional or Sale Banner
- Add or remove email accounts in SmarterMail
- Add or update Canadian prices
- Add Our Store to Your Registry List on TheKnot.com
- Add Our Store to Your Registry List on Zola
- Add Picture / Lifestyle Image to a Pattern / Collection
- Add Product Syncing Brand / Products to your POS
- Add Special and/or Discounted Pricing to a Registry Item
- Add tags / keywords to products
- Add Your Bio to Your Profile
- Adding / Updating Your Store's Logo
- Adding an item that is similar to a Product Syncing Brand item but different
- Alert / notify brides when your store / business name changes
- Approve a Sync Request from a Brand
- Approve a sync request from a retailer or sales rep
- Archive a Pattern or Collection
- Archive a pattern or collection
- Archive manually added products from a Product Syncing Brand after you sync with a Product Syncing Brand
- Archive Products
- Archive slides
- Ask a retailer to sync products with your brand
- Ask to sync with a Product Syncing Brand
- Assign a sales rep to a retailer
- Assign Your POS and Website Software
- Auto-Share News on to Your Retailers’ and Sales Reps’ Public Websites
- Automatically sort items that are have already been purchased to bottom of a bride's registry
- Benefits of keeping older registries on your Bridge site
- Best practices for processing an order
- Book an Appointment with a Shop Local Coach
- Can’t create a digital copy of in-store purchase.
- Cancel an Order in Your Shop Local Store
- Change / update your store's tax rate
- Change a sales rep for a store
- Change a SKU / Product ID
- Change how items are displayed in your Bridge store
- Change or remove the sort of items on a page
- Change sale rep group for your brand
- Change the layout of items on your page / change product view / change page view
- Change the order of your slides
- Change the Shipping Charge on an Order That Was Made
- Change your home page layout / style
- Change your shipping / handling charges
- Charge for gift wrapping on general public and/or registry purchases
- Confirm / validate that a gift registrant (bride) has completed the 5 steps in the incentive program
- Confirm your sales reps are syncing with your brand
- Connect with More Retailers / Stores on Shop Local
- Connect With Your Sales Reps
- Create a parent collection / Assign existing collection to a parent collection
- Create an Invoice
- Customize your Shop Local Store and Newsfeed
- Decline a sync request from a retailer
- Decline or accept a sync request from a brand that you don't know
- Delete / Remove a sales rep
- Delete / remove an item
- Delete a Bridge Account
- Delete a duplicate gift registry
- Delete a Gift Registry from Your Bridge Shop Local Account
- Delete an Order in Authorize.net on the Same Day It Was Placed
- Delete archived registries
- Delete or edit a review
- Delete or remove a brand from your Bridge account
- Designate a collection as "New" or a "Best seller"
- Determine how many Bridge brands you are subscribing to
- Distributor: when adding a new brand to your portfolio, how to quickly sync sales reps to this new brand
- Download a list / Excel file of products that are missing images
- Download Your Non-Brand Syncing Products
- Download your Synced Products
- Duplicate SKU found - how to find original SKU
- Edit / change a price
- Edit a gift registry's date or other other details
- Edit or delete/archive promotion / sale banners
- Edit or Update Your Account Information / Edit Your Profile
- Edit Prices for Multiple Items at Once
- Edit your brand's bio / 'about' text
- Export/download your Product Syncing items / get a data feed of your items
- Find all registries that have a brand, SKU, or specific product in them
- Find and watch your training videos
- Find Missing Items on Your Site
- Find Out What Your Bridge Plan Is
- For Brands: Email to Send to Your Sales Reps
- For Syncing Brands: Email Template to Invite Your Retailers
- Get a fresh version of the web page (how do I refresh my page content?)
- Give Bridge access to your parent website
- Have Bridge Help Your Store Add a Link to Your Site
- Help Your Brides Create a Registry on TheKnot.com and Make It Work For You
- Hide / opt out of showing a promotion banner from a Product Syncing Brand
- Hide / remove slides from your slideshow
- Hide a 'congratulations' purchase notice from the Newsfeed
- Hide a Product Syncing Brand item
- Hide Sale Prices on Synced Products
- Hide wholesale prices from customers but stay logged in to your Shop Local Store
- How Bridge compares to Salsify
- How customers can redeem gift cards purchased via Bridge Store
- How does the Bridge review software work?
- How Does the Review Process and System Work for Retail Accounts?
- How to Add Shop Local to Your Online Business / Website
- How to add your Bridge registry to Myregistry.com
- How to add your Shop Local website to your Facebook account
- How to best reduce your number of gift registries
- How to export your products from QuickBooks
- How to Find Ordering Terms for Your Product Syncing Brands
- How to let Bridge know you're ready to go live
- How to motivate the bride to add a link on her official wedding website (e.g. theknot.com) leading to your site
- How to Post News - Sharing News, Events, and Files
- How to process an order if you do not have real-time credit card processing setup AND it is not registry related
- How to run a dimensions update
- How to tell a bride to add your store to theknot.com
- How to turn off "bridal shower" option for registry purchases
- Import many images into Bridge / mass image syncing
- Increase the number of brands that link to a retailer's Bridge store
- Invite a brand to to become a Product Syncing Brand on Bridge
- Invite a Product Syncing Brand to Share Stock
- Keep your news post at the top of your Home Page & News pages (pin your post) / Feature your post
- Know how many active and archived gift registries your Bridge account has
- Know how many Product Syncing Brands are in your current subscription
- Know if a retailer is syncing with your brand(s)
- Know if a sales rep is syncing with your brand(s)
- Know whether a brand is a Product Syncing Brand or not on your site
- Limit in what country a product is displayed via Bridge's retailer network / control the country in which your products appear
- Make a gift registry private / hide a gift registry from the public
- Making a Test Purchase on Your Site
- Manage Your Brand's Slides
- Mass archive items
- Mass import items into Bridge: Overview and instructions
- Mass price change (for non-Product Syncing Products)
- Mass Price Change / Increase for Items in Shop Local
- Mass update of Synced Products
- Move an item from one department to another
- Notify customers they are buying a gift credit and not real items
- Offer a Post-Wedding Discount
- Organize items into primary, secondary and tertiary departments
- Pay a Bridge Invoice
- Place a product on sale
- Post your news to Facebook and your news page at the same time
- Prohibit / stop brides from opening / creating new registries
- Promote a Store via Text Message
- Promote Your Brand on Bridge
- Put a Synced Product on sale
- Quickly add images to many products
- Record a Purchase Made in the Physical Store in an Online Registry (Create Digital Copy of In-Store Purchase)
- Recover your Bridge login or password
- Reframe / Adjust Lifestyle Images
- Refund a Purchase in Authorize.net
- Remove / hide / delete a brand's news posts from appearing on your Home page or news page (turn off autho-share)
- Remove a brand from the Product Syncing Brand program
- Remove item link is not appearing on registry page. Steps to fix this.
- Report a Pricing Error on Synced Products
- Request a missing brand be added to the master Bridge brand
- Request a missing picture be added for a Synced Product
- Request a Missing Product / Item Be Added by a Product Syncing Brand
- Request Access to Place Wholesale Orders with a Brand / Ask a Brand to be an Authorized Dealer
- Reset a Registry Password
- Revamp your Synced Products
- Run a sale/promotion via Bridge
- Run a Sales Report
- Run a Temporary Sale on Products: How to Format an Excel Sheet to Give to Bridge
- Search Shortcuts
- See which brands drop ship
- See Which of Your Sales Reps Are Connected to Your Brand via Shop Local
- Send a Message to a Business via the Ticket Tracking System
- Send a reminder about a ticket request that you submitted
- Send a staff member his/her password/login
- Send a Welcome Email to a Registrant
- Set a news post to appear in the future (aka: future posting)
- Set a product to be "Retailers Only" / only allow retailers to view item and hide it from the general public
- Set the Minimum Price (Price Floor) At Which Your Site Displays and Sells Products
- Share a file or document using your Library
- Share a Registry's Website Address
- Share images with Bridge / image import checklist
- Share Your Bridge Products and News on Facebook / Make Your Bridge Products and News Shoppable on Facebook
- Shop Local Logos
- Shop Local Online Performance Fee
- Show a specific product or collection picture below your new post (How to use the SKU tag (also known as the $ or dollar tag)
- Sign up a retailer for a free Bridge account
- Sort, Organize, and/or Rearrange Patterns/Collections
- Start a new bridal / wedding registry for your bride
- Steps To Download A Gift Registry
- Stop / Prohibit Customers from Overriding Registrant's Preferred Delivery Choice
- Stop anniversary reminders ("Congratulations [couple's name]") from appearing on your Newsfeed
- Stop brides from making changes to their registry items
- Stop sending out anniversary reminders to customers that purchased a gift for a registry
- Suggest an edit for a Product Syncing Brand item
- Tell Customers That Registrants Will Be Given Gift in the Form of a Gift Credit / Card
- Testing real-time credit card processing
- Tour Your Site's Navigation Menu
- Transfer Ownership of Your Business
- Turn off / disable allowing registrants to start a registry online
- Turn off review request feature
- Turn Off Sending Abandoned Cart Emails
- Turn off showing featured purchases on your Newsfeed
- Turning on, off, and updating email alert notifications to registrants when they receive a gift
- Un-hide Synced Products
- Unarchive or Reactivate an Archived Item
- Unfeature / unpin news
- Unhide a hidden item on a registry
- Unhide a slide
- Unsubscribe a Customer from Emails
- Unsubscribe registrants from emails telling them that they received a gift
- Unsync products with a retailer / Remove a retailer
- Unsync with a Product Syncing Brand
- Update a team or staff member's username, email, or password to access Bridge
- Update a ticket in the Ticket Tracking system
- Update an Order's Status
- Update Checking Account (ACH) Information with Service First and Authorize.net
- Update Email Addresses
- Update Fraud Filters in Authorize.net
- Update the Incentive Amount Given to Registrants for Starting a New Registry or Completing the 5 Success Tips
- Update your address, telephone number, etc.
- Update Your PCI Compliance Information
- Update your products
- Use the 'Google an image' feature / drag images to add them to Details page
- View a Brand's Wholesale Information
- View a Registrant's Login Information
- View Archived News Posts
- View Information About a Registry's Gift Givers
- View items missing Canadian pricing
- View items that are missing pictures
- View or change a customer's login or password
- View Orders in your Shop Local Store
- View registry purchases
- View the Product Searches Performed by Customers
- View the Registry Searches Performed by Customers
- View Wholesale Information for Products Purchased by Customers
- View your friends
- View your past news posts
- View Your Registrants’ Email Addresses and Telephone Numbers
- Watching / Attending a Bridge Webinar: Best Practices
- What Emails are Sent to Registrants? / Email Communication
- What images exist on Bridge and where
- What is the bridal / gift registry 5 step incentive program?
- What to do if a ticket is marked complete but you can't see the results of the ticket
