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Help Documents

Help Documents: 251 Articles
  • "How can i grow my business?" Tips on how to grow your business
  • Accept 'Send Payment' Submissions / Update Authorize.net to Not Require an 'Address Line 1' Match
  • Access your product boarding checklist
  • Access your success tips checklist page
  • Add / edit social media accounts on your Bridge profile
  • Add a Brand to Your Bridge Store or Account
  • Add a coupon code / discount code
  • Add a Link from Your Website to Your Bridge Account
  • Add a link on your Shopify store leading to your Bridge
  • Add a link on your site leading to your Bridge account
  • Add a link to your Bridge account and/or add the Bridge logo to your website
  • Add a new collection / pattern to my website
  • Add a PDF, Excel file, or other type of file to your news page
  • Add a picture to a product
  • Add a picture to one of your registrant's gift registries
  • Add a retailer to your Find a Store page
  • Add a sales rep
  • Add a sales rep to your Find a Sales Rep page
  • Add a slide for your brand
  • Add a Team Member
  • Add an existing, non-registry order to a registry
  • Add an item from a Product Syncing Brand that the Product Syncing Brand does not offer
  • Add and manage special pricing for registry items / charge more for customized and/or monogrammed items
  • Add and update slides
  • Add custom links to your header
  • Add custom text to the "About Our Bridal & Gift Registry Services" area
  • Add gift cards to my Bridge store
  • Add items from a brand that is not a Product Syncing Brand
  • Add items to a gift registry
  • Add monogramming to an item
  • Add multiple SKUs to a product
  • Add new collection / pattern to your website
  • Add New Items / Products (for brands / distributors)
  • Add new items / products to your Bridge account (for retailers)
  • Add news to your Bridge
  • Add or edit a Custom page
  • Add or Edit a Promotional or Sale Banner
  • Add or remove email accounts in SmarterMail
  • Add or update Canadian prices
  • Add Our Store to Your Registry List on TheKnot.com
  • Add Our Store to Your Registry List on Zola
  • Add Picture / Lifestyle Image to a Pattern / Collection
  • Add Product Syncing Brand / Products to your POS
  • Add Special and/or Discounted Pricing to a Registry Item
  • Add tags / keywords to products
  • Adding / Updating Your Store's Logo
  • Adding an item that is similar to a Product Syncing Brand item but different
  • Alert / notify brides when your store / business name changes
  • Approve a Sync Request from a Brand
  • Approve a sync request from a retailer or sales rep
  • Archive a Pattern or Collection
  • Archive a pattern or collection
  • Archive manually added products from a Product Syncing Brand after you sync with a Product Syncing Brand
  • Archive Products
  • Archive slides
  • Ask a retailer to sync products with your brand
  • Ask to sync with a Product Syncing Brand
  • Assign a sales rep to a retailer
  • Assign Your POS and Website Software
  • Auto-Share News on to Your Retailers’ and Sales Reps’ Public Websites
  • Automatically sort items that are have already been purchased to bottom of a bride's registry
  • Benefits of keeping older registries on your Bridge site
  • Best practices for processing an order
  • Bridge Online Performance Fee
  • Can’t create a digital copy of in-store purchase.
  • Cancel an order in your Bridge store
  • Change / update your store's tax rate
  • Change a sales rep for a store
  • Change a SKU / Product ID
  • Change how items are displayed in your Bridge store
  • Change or remove the sort of items on a page
  • Change sale rep group for your brand
  • Change the layout of items on your page / change product view / change page view
  • Change the order of your slides
  • Change the Shipping Charge on an Order That Was Made
  • Change your home page layout / style
  • Change your shipping / handling charges
  • Charge for gift wrapping on general public and/or registry purchases
  • Confirm / validate that a gift registrant (bride) has completed the 5 steps in the incentive program
  • Confirm your sales reps are syncing with your brand
  • Connect with More Retailers / Stores on Bridge
  • Create a parent collection / Assign existing collection to a parent collection
  • Create an Invoice
  • Customize your Bridge Store and Newsfeed
  • Decline a sync request from a retailer
  • Decline or accept a sync request from a brand that you don't know
  • Delete / Remove a sales rep
  • Delete / remove an item
  • Delete a Bridge Account
  • Delete a duplicate gift registry
  • Delete a Gift Registry from Your Bridge Account
  • Delete an Order in Authorize.net on the Same Day It Was Placed
  • Delete archived registries
  • Delete or edit a review
  • Delete or remove a brand from your Bridge account
  • Designate a collection as "New" or a "Best seller"
  • Determine how many Bridge brands you are subscribing to
  • Distributor: when adding a new brand to your portfolio, how to quickly sync sales reps to this new brand
  • Download a list / Excel file of products that are missing images
  • Download your non-Product Syncing Brand products
  • Download your Synced Products
  • Duplicate SKU found - how to find original SKU
  • Edit / change a price
  • Edit a gift registry's date or other other details
  • Edit or delete/archive promotion / sale banners
  • Edit or Update Your Account Information / Edit Your Profile
  • Edit Prices for Multiple Items at Once
  • Edit your brand's bio / 'about' text
  • Export/download your Product Syncing items / get a data feed of your items
  • Find all registries that have a brand, SKU, or specific product in them
  • Find and watch your training videos
  • Find Missing Items on Your Site
  • Find Out What Your Bridge Plan Is
  • Get a fresh version of the web page (how do I refresh my page content?)
  • Give Bridge access to your parent website
  • Have Bridge Help Your Store Add a Link to Your Site
  • Help Your Brides Create a Registry on TheKnot.com and Make It Work For You
  • Hide / opt out of showing a promotion banner from a Product Syncing Brand
  • Hide / remove slides from your slideshow
  • Hide a 'congratulations' purchase notice from the Newsfeed
  • Hide a Product Syncing Brand item
  • Hide Sale Prices on Synced Products
  • Hide wholesale prices from customers but stay logged in to your Bridge
  • How Bridge compares to Salsify
  • How customers can redeem gift cards purchased via Bridge Store
  • How does the Bridge review software work?
  • How Does the Review Process and System Work for Retail Accounts?
  • How to Add Bridge to Your Online Business / Website
  • How to add your Bridge registry to Myregistry.com
  • How to add your Bridge website to your Facebook account
  • How to best reduce your number of gift registries
  • How to export your products from QuickBooks
  • How to Find Ordering Terms for Your Product Syncing Brands
  • How to let Bridge know you're ready to go live
  • How to motivate the bride to add a link on her official wedding website (e.g. theknot.com) leading to your site
  • How to Post News - Sharing News, Events, and Files
  • How to process an order if you do not have real-time credit card processing setup AND it is not registry related
  • How to run a dimensions update
  • How to tell a bride to add your store to theknot.com
  • How to turn off "bridal shower" option for registry purchases
  • Import many images into Bridge / mass image syncing
  • Increase the number of brands that link to a retailer's Bridge store
  • Invite a brand to to become a Product Syncing Brand on Bridge
  • Invite a Product Syncing Brand to Share Stock
  • Keep your news post at the top of your Home Page & News pages (pin your post) / Feature your post
  • Know how many active and archived gift registries your Bridge account has
  • Know how many Product Syncing Brands are in your current subscription
  • Know if a retailer is syncing with your brand(s)
  • Know if a sales rep is syncing with your brand(s)
  • Know whether a brand is a Product Syncing Brand or not on your site
  • Limit in what country a product is displayed via Bridge's retailer network / control the country in which your products appear
  • Make a gift registry private / hide a gift registry from the public
  • Making a Test Purchase on Your Site
  • Manage Your Brand's Slides
  • Mass archive items
  • Mass import items into Bridge: Overview and instructions
  • Mass price change (for non-Product Syncing Products)
  • Mass Price Change / Increase for Items in Bridge
  • Mass update of Synced Products
  • Move an item from one department to another
  • Notify customers they are buying a gift credit and not real items
  • Organize items into primary, secondary and tertiary departments
  • Pay a Bridge Invoice
  • Place a product on sale
  • Post your news to Facebook and your news page at the same time
  • Prohibit / stop brides from opening / creating new registries
  • Promote Your Brand on Bridge
  • Put a Synced Product on sale
  • Quickly add images to many products
  • Record a Purchase Made in the Physical Store in an Online Registry (Create Digital Copy of In-Store Purchase)
  • Recover your Bridge login or password
  • Reframe / Adjust Lifestyle Images
  • Refund a Purchase in Authorize.net
  • Remove / hide / delete a brand's news posts from appearing on your Home page or news page (turn off autho-share)
  • Remove a brand from the Product Syncing Brand program
  • Remove item link is not appearing on registry page. Steps to fix this.
  • Report a Pricing Error on Synced Products
  • Request a missing brand be added to the master Bridge brand
  • Request a missing picture be added for a Synced Product
  • Request a Missing Product / Item Be Added by a Product Syncing Brand
  • Request Access to Place Wholesale Orders with a Brand / Ask a Brand to be an Authorized Dealer
  • Reset a Registry Password
  • Revamp your Synced Products
  • Run a sale/promotion via Bridge
  • Run a Sales Report
  • Run a Temporary Sale on Products: How to Format an Excel Sheet to Give to Bridge
  • See which brands drop ship
  • See Which of Your Sales Reps Are Connected to Your Brand via Bridge
  • Send a Message to a Business via the Ticket Tracking System
  • Send a reminder about a ticket request that you submitted
  • Send a staff member his/her password/login
  • Send a Welcome Email to a Registrant
  • Set a news post to appear in the future (aka: future posting)
  • Set a product to be "Retailers Only" / only allow retailers to view item and hide it from the general public
  • Set the Minimum Price (Price Floor) At Which Your Site Displays and Sells Products
  • Share a file or document using your Library
  • Share a Registry's Website Address
  • Share images with Bridge / image import checklist
  • Share Your Bridge Products and News on Facebook / Make Your Bridge Products and News Shoppable on Facebook
  • Show a specific product or collection picture below your new post (How to use the SKU tag (also known as the $ or dollar tag)
  • Sign up a retailer for a free Bridge account
  • Sort, Organize, and/or Rearrange Patterns/Collections
  • Start a new bridal / wedding registry for your bride
  • Stop / Prohibit Customers from Overriding Registrant's Preferred Delivery Choice
  • Stop anniversary reminders ("Congratulations [couple's name]") from appearing on your Newsfeed
  • Stop brides from making changes to their registry items
  • Stop sending out anniversary reminders to customers that purchased a gift for a registry
  • Suggest an edit for a Product Syncing Brand item
  • Tell Customers That Registrants Will Be Given Gift in the Form of a Gift Credit / Card
  • Testing real-time credit card processing
  • Turn off / disable allowing registrants to start a registry online
  • Turn off review request feature
  • Turn Off Sending Abandoned Cart Emails
  • Turn off showing featured purchases on your Newsfeed
  • Turning on, off, and updating email alert notifications to registrants when they receive a gift
  • Un-archive or reactivate an archived item
  • Un-hide Synced Products
  • Unfeature / unpin news
  • Unhide a hidden item on a registry
  • Unhide a slide
  • Unsubscribe a Customer from Emails
  • Unsubscribe registrants from emails telling them that they received a gift
  • Unsync products with a retailer / Remove a retailer
  • Unsync with a Product Syncing Brand
  • Update a team or staff member's username, email, or password to access Bridge
  • Update a ticket in the Ticket Tracking system
  • Update an Order's Status
  • Update Checking Account (ACH) Information with Service First and Authorize.net
  • Update Email Addresses
  • Update Fraud Filters in Authorize.net
  • Update the Incentive Amount Given to Registrants for Starting a New Registry or Completing the 5 Success Tips
  • Update your address, telephone number, etc.
  • Update your products
  • Use the 'Google an image' feature / drag images to add them to Details page
  • View a Registrant's Login Information
  • View items missing Canadian pricing
  • View items that are missing pictures
  • View or change a customer's login or password
  • View Orders in your Bridge Store
  • View registry purchases
  • View the Product Searches Performed by Customers
  • View the Registry Searches Performed by Customers
  • View Wholesale Information for Products Purchased by Customers
  • View your friends
  • View your past news posts
  • View Your Registrants’ Email Addresses and Telephone Numbers
  • Watching / Attending a Bridge Webinar: Best Practices
  • What Emails are Sent to Registrants? / Email Communication
  • What images exist on Bridge and where
  • What is the bridal / gift registry 5 step incentive program?
  • What to do if a ticket is marked complete but you can't see the results of the ticket
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