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Add an existing, non-registry order to a registry

You may receive an order for a registry but the order is not placed from the registry.  In other words, it's a registry order but it's not associated with the registry. You may wish to associate and bind this order to a specific registry. Please follow these steps to do so:

  1. Please log in to your Bridge.
  2. Please view the order you wish to associate to the registry. To view the order, you will:
    1. Click on "Orders" at the top of your Bridge.
    2. On the Orders home page, please find and click on the order you'd like to associate. You will click on the order ID # or the dollar amount of the purchase. (Please do not click on the customer's name as that will take you to the customer's profile.) 
  3. Once you find the order you wish to associate with the registry, please visit the order's Details page. The order details page shows the order's purchase contents.
  4. On the order Details page, please look for the area "Registry Order." It will say "No" and display a red dot. There is an edit pencil icon. Please click this edit pencil icon. A floating white modal will appear.
  5. In the modal, there is an area "Order attributed to registry." Please update this setting to "Yes."
  6. There is an area  "If "Yes" above, please assign this order to a registry." From the drop down, please select the registry to which you'd like to attribute the purchase.
  7. Please click on the "Save" button.
  8. The purchase will now be considered a registry purchase and be attributed to that registry. 
order to registry   add order to registry
Audience: Retailers Brands & Distributors Sales Reps Orgs Int. Designers
Article ID: 450. Created: September 7, 2022 at 11:58 AM / Edited: September 7, 2022 at 12:07 PM
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