By default, your Shop Local software is set to allow online purchases to be picked up at the store.
Why do we do this? Customers like the flexibility of having this option and at times need to pick up an item due to a time-sensitive gift giving event such as a shower. In addition, this interaction keeps your brick-and-mortar store top of mind, increases in-store traffic and could lead to additional impulse sales.
To update this setting, please follow these steps:
- Log in to your Shop Local account.
- To adjust the setting for allowing in-store purchases, roll over Management, and under My Business Profile & Settings, click Online Catalog & Store.
- Once on the Online Catalog & Store page, scroll down and look on the left column under the Retail Purchasing Online section.
- You will see this text: "Allow order pick-up at store". By default, this is set to "Yes." If you do not want your customers to pick up online orders at the store, choose "No" from the dropdown menu and click the green "Save Your Changes" button at the bottom of the page.
Your account also has settings for picking up registry orders:
- Registry orders cannot be picked up at the store by the customer (gift purchaser).
- Registry orders can be picked up at store by the registrant.
- Please note: The prohibit pick up setting only applies to registry purchases if you allow the gift giver (customer) to change the registry's designated shipping address. If you don't allow a gift giver to change the registry purchase address, this is a moot point, as the prohibit address change setting inherently prohibits in-store pickup.
To update your registry settings, please follow these steps:
- Log in to your Shop Local account.
- To adjust the setting for allowing in-store purchases for registry purchases, roll over Management, and under My Business Profile & Settings, click Gift Registry.
- Once on the Gift Registry page, look on the right column under the Registry Checkout section.
- You will see this text: "When a customer checks out with a gift registry item, allow the customer to change the registry's designated shipping address". By default, this is set to "Yes." If you do not want your customers to change the designated shipping address, choose "No" from the dropdown menu and click the green "Save Your Changes" button at the bottom of the page.
Also shown in this column on the Registry page, under "Pickup, Delivery and Shipping" you will see settings to allow a registrant to pick up gifts and products at your business. This is where you may update the setting for all registries.
Tip: How you choose to manage your registry program will influence which settings you select. Taking the time to carefully set your settings will prevent issues with customers coming to the store to pick up an order they have purchased online.