1. Login to your Bridge.
2. Go to your Ticketing system. You do this by rolling over "Management" at the top of your site and clicking on "Ticket Tracking" from the drop down.
3. Once you are in your Ticketing area, accept the sync request by clicking the "Approve this sync request."
After you click this link, the page will refresh and all of the brand's items will appear in your account. The ticket will automatically be marked "Complete" and disappear from the page. (It will now appear on the Complete tickets page.)
If you wish to see the brand's item, browse to your brands page. Click the brand's name that you just approved the sync request for. You should see all of its items.
Note: it may take a few minutes for the system to populate the items to your account.