Shop Local Logo

Bridge Text Logo

Shop Local E-commerce Platform Shop Local E-commerce Platform Powering
1,200+ Indie Businesses
Home
Customers
  • Retailers Using Shop Local
  • Brands Using Shop Local
  • Customer Experiences
  • Shop Local Business Directory
News
  • News from Bridge
  • News from Members
  • Bridge Events
  • Training Calendar
  • Training Videos
  • New Software Features & Updates
  • Dollars & Sense Posts
  • Jobs at Bridge
Events
About Company
Login
Services
  • Services by Business Type:
  • Overview of Services by Business Type
  • For Retailers
    • Overview for Retailers
    • E-commerce Service
    • Gift Registry Service
    • Product Syncing Service
    • Wholesale Ordering Service
    • Retail Business Network
    • Rank Well in Google
    • Fight Amazon
    • Pricing for Retailers
  • For Brands
    • Overview for Brands
    • Online Store Service
    • Gift Registry for Brands
    • Product Syncing Service
    • Wholesale Ordering Service
    • Retail Business Network
    • Pricing for Brands
  • For Sales Reps
    • Overview
    • Product Syncing Service
    • Wholesale Ordering Service
    • Retail Business Network
    • Pricing for Reps
    • Refer a Retailer
  • Not a business? You're invited to join Shop Local as a friend of the retail industry.
  • Services by Solution Type:
  • Overview of Services by Solution
  • Online Store Service
    • Overview
    • Our Store vs. Other Software
    • Our Store and Shopify
    • Software Updates & Tips
  • Gift Registry Service
    • Overview
    • Grade Your Gift Registry Software
  • Brand Syncing Service
    • Overview
    • Step-by-Step of How It Works
    • For Retailers
    • For Retailers: Add to Your Website
    • For Brands
    • For Sales Reps
    • Retail Survey: 18%
    • Brand Syncing vs. Dropbox
    • Brand Syncing Members
    • Free Product Newsletters
    • Synced Products on Sale
  • Wholesale Ordering Service
  • Retail Business Network
  • Industry Standards
  • Universal Login
  • Credit Card Processing Service
  • Shop Local Directory
  • Bridge's Shop Local Account
Sell
  • Sell via:
  • Online Store (B2C)
    • Our Online Store for Retailers
    • Our Online Store for Brands
    • Our Online Store vs. Other Software
    • Our Online Store and Shopify
    • Software Updates & Tips
  • Gift Registry Service
    • Registry Service for Retailers
    • Registry Service for Brands
    • Grade Your Gift Registry Software
  • Wholesale Service (B2B)
Pricing
  • For Retailers
  • For Brands
  • For Sales Reps
Help
  • Contact Us
  • Training Calendar
  • Training Videos
  • Help & Support Docs
  • Industry Standards
Open Free Account
Shop Local Logo

Bridge Logo

Join Login
  • Pricing
    • For Retailers
    • For Brands
    • For Sales Reps
  • Solutions by Business Type
    • Overview
    • For Retailers
      • Overview
      • Online Store
      • Gift Registry Service
      • Brand Syncing Service
      • Retail Business Network
      • Rank Well in Google
      • Fight Amazon
      • Pricing
    • For Brands
      • Overview
      • Online Store
      • Brand Syncing Service
      • Wholesale Ordering Service
      • Retail Business Network
      • Pricing
    • For Sales Reps
      • Overview
      • Brand Syncing Service
      • Wholesale Ordering Service
      • Retail Business Network
      • Pricing
  • Services & Software
    • Overview
    • Online Store
      • Overview
      • For Retailers
      • For Brands
      • Bridge Store vs. Other Software
      • Bridge Store and Shopify
      • Software Updates & Tips
      • Customer Experiences
    • Gift Registry Service
    • Brand Syncing Service
      • Overview
      • Step-by-Step of How It Works
      • For Retailers
      • For Retailers: Add to Your Website
      • For Brands
      • For Sales Reps
      • Retail Survey: 18%
      • Product Syncing vs. Dropbox
        and Traditional File Sharing
      • Brand Members
      • Free Product Newsletters
      • Synced Products on Sale
    • Wholesale Ordering Service
    • Retail Social Network
    • Industry Collaboration Standards
    • Universal Login Service
    • Credit Card Processing Service
    • Shop Local Business Directory
  • Customers
    • Retailers Using Bridge
      E-commerce Software
    • Brands Using Product
      Syncing Service
    • Customer Experiences
    • Shop Local Business Directory
  • News
    • News from Bridge
    • News from Members
    • Events
    • Training Calendar
    • Training Videos
    • New Software Features & Updates
    • Dollars & Sense Posts
    • Jobs at Bridge
  • About Company
  • Help & Support Docs
  • Contact Us
  • Login
Help Documents
Bridge Support Logo

Help Documents

Turn Off Sending Abandoned Cart Emails

Your Bridge software sends an email to customers that do not complete their purchase. The software sends this email if the customer has not completed their purchase by the following day. It sends the email the day after the customer initiated the purchase but didn't complete it.   If the customer has not completed their purchase 3 days later, it will send a second email. In total, up to two abandoned cart emails are sent to the customer.  After the first email, a customer can choose to unsubscribe and not receive additional emails.

These are the steps to have the software not send abandoned cart emails:

  1. Please log in to your Bridge account.
     
  2. At the very top of your account, please hover over Management. From the drop down, under My Business Profile, please click on General Settings.
     
  3. On the General Settings page, please scroll down and on the right look for the “Retail Purchasing Online” section.
    Please look for this setting:
    "To 'abandoned checkout cart' customers, send email encouraging him/her to complete the purchase"
     
  4. Change this setting to "No."
     
  5. Scroll to the bottom of the page and click Save Your Changes.

 

Please note:

95% or more of customers do not complete a purchase after starting the checkout process. This abandoned cart email helps the customer make the purchase. These abandoned cart emails are sent out by many major retailers, including Target, Crate & Barrel, etc.  They help customers and help your business.  Setting this feature to 'No' will decrease sales and result in fewer reviews.

abandoned cart   customer email   turn off abandoned cart   disable abandoned cart
Audience: Retailers Brands & Distributors Sales Reps
Article ID: 249. Created: January 28, 2019 at 6:42 PM / Edited: January 11, 2023 at 1:38 PM
Contact Bridge:
  • 1-212-245-9655
  • Shoplocal.org
Learning:
  • New Features Directory
  • Training Calendar
  • Training Videos
↑
Bridge's Shop Local Service is Trusted by 1,200+ Companies
Contact Bridge
Call
212-254-9655
Visit
339 East 9th St.
Suite B
East Village
New York, NY 10003
Made in NYC
PRICING
For Retailers
For Brands
For Sales Reps
.
CLIENTS
Retailers Using Shop Local Store
Brand Syncing Partners
Client Experiences
Shop Local Directory
SOLUTIONS
Overview
For Retailers
For Brands
For Sales Reps
NEWS
News from Bridge
Bridge Events
Training Calendar
New Features & Updates
SERVICES
Overview
Online Store
Gift Registry
Product Syncing
Wholesale Ordering
Retail Social Network
Industry Standards
Universal Login
Credit Card Processing
Shop Local Directory
Copyright © 2023 Bridge • Terms of Service • Member User Agreement • Accessibility • Privacy Policy
Shop Local Logo ×
Create Your Free Shop Local Account

Enter Your Email Address:

We'll send you an email to confirm your address.

Choose Your Business Type:

By signing up for Bridge's Shop Local service, you agree to the Terms of Service and Member User Agreement.

Enlarge Image
Enlarge Image
Shop Local Logo ×
Bonus ~ Through June 31, 2023
Get $20 for signing up, plus $20 for each business you refer.

Terms - COMING SOON
Shop Local Logo ×
Bonus ~ Through June 31, 2023
Get $20 for signing up, plus $20 for each business you refer.

Terms - COMING SOON