Any store accepting credit cards should be PCI compliant, which is a security protocol from credit card processors. Your store will typically have two PCI compliances: one for your online store and one for your in-store system. If your store is not compliant, you receive a fee each month for non-compliance (usually around $20).

If you store has credit card processing set up through Shop Local, you'll follow the steps below to ensure your Shop Local Store is PCI compliant.

How to Access Your Clover Security Account

Clover Security is used by Service First for PCI compliance. 

To log in to your Clover Security account, please follow these steps:

1. Visit https://cloversecurity.com/safemaker/login/portal.
2. On the login page, enter your MID/Username and password.
3. Click "Login."
   
   MID/ Username
   If this is your first time logging in, please enter your Merchant Identification Number (MID) in the username field. If you have previously logged in and personalized your username, please enter that one instead.
   
   Password
   Enter the password provided to you during your initial communication period, when cc processing was originally set up. If you have previously logged in and changed your password, then please enter that one instead. NOTE: If you have forgotten your password, request a new one by clicking on "Forgot Password."

To recover your login credentials, please follow these steps:

1. To recover your username, visit the Clover Security login portal and click “Forgot username”: https://cloversecurity.com/safemaker/login/portal/recover-username.
2. Enter the email address that is associated with the account and the MID. Click “Submit.” You should receive an email with your username. Please be sure to also check your spam folder, as it may end up there.
3. To recover your password, please visit the Clover Security login portal and click “Forgot password”: https://cloversecurity.com/safemaker/login/portal/recover-password.
4. Enter the username and email address that are associated with the account. Click “Submit.” You should receive a password-reset email. Please be sure to also check your spam folder, as it may end up there.

How to Find Your Merchant Identification Number

Your MID can always be found on your Shop Local account on the General Business Settings page.
Please follow these steps to view this information:

1. Log in to your Shop Local account. 
2. Click Management at the top of the page to open your Management Home page. 
3. Under My Business Profile & Settings, click Online Catalog & Store.
4. On your Online Store page, please find the “Retail Purchasing Online: Credit Card Processing” section.
5. In this section, you’ll see "Your Business' Credit Card Payment Processor Merchant #:” This is your MID that you will use for Clover Security. 

How to Update Your PCI Expiration Date on your Shop Local Account

Once you log in to Clover Security, if your account is up to date, you will see a PCI expiration date. Please follow these steps to update your PCI expiration date on your Shop Local account:

1. Log in to your Shop Local account. 
2. Click Management at the top of the page to open your Management Home page. 
3. Under My Business Profile & Settings, click Online Catalog & Store.
4. On your Online Store page, please find the “Retail Purchasing Online: Credit Card Processing” section.
5. In this section, you’ll see "Your Payment Processor PCI Expires:” Please enter your PCI expiration date here. 

How to Become PCI Compliant

If your PCI Compliance is not up to date, Shop Local can monitor and ensure a positive PCI approval for an additional $4/month.

1. Notify a Shop Local coach to let them know that you need assistance with PCI compliance. 
2. Let the coach know that you agree to add PCI monitoring to your monthly subscription, and provide them with the login credentials for Clover Security.
3. The coach will then contact Service First to complete your PCI compliance.
4. You will receive confirmation once the updated PCI compliance is completed and your Shop Local account is updated.