Today’s Gen Z gift registrants want to do everything online, often on their iPhone 14. They want to start a registry, add products, remove products, edit quantities, and view purchases. They don't want to call the store to do this.
In the adoption of digital tools, another trend is also at play: female shoppers are busier than before. Today, more women graduate from college than men. Women are increasingly doctors, CEOs, and world leaders. (Italy just welcomed its ...
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FedEx is raising shipping rates 6.9%, which provides an opportunity for stores to get shoppers in the physical store. Store owners can encourage customers to skip the expensive ‘shipping tax’ and just pick their purchase up in store.
In the early 2000s, the board game Cranium became a hit. The game combined elements of Scrabble and Pictionary with the goal of helping more people enjoy playing a game. Richard Tait, who created Cranium and sold it to Hasbro in 2008 for $77.5m, passed away in July. Like Mr. Tait, I had been a paperboy, but he went beyond what I ever offered: he came up with a new service that sold breakfast sandwiches along his newspaper route. He increased profits and made customers happier. ...
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For the last 10 years, Bridge has been building software to support indie, brick-and-mortar stores. We watched in 2018 as 230 city leaders competed to give the world’s richest man money to bring his tech company to their city. After awarding an HQ to NYC, Amazon tried to bully NYC. When Amazon wouldn’t get its way, it broke off the deal. We see in today’s news more evidence of the same bullying behavior. We’re happy to see that the tide has turned and ...
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When is the last time you received a Starbucks gift card? I’ve received them as holiday gifts, and I’ve given them to sales reps as thank you gifts. Starbucks gift cards, like their shops, are ubiquitous. They are almost as popular as gift cards from our nemesis: Amazon.com. Just about every month, a company offers me an Amazon gift card if I sign up for a service. WBGO, the local, Newark-based, non-profit radio station known for jazz, recently offered me an Amazon gift ...
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Adam Sigel, who heads up sales at Savanna Bee’s indie stores, recently showed me his ‘business card:’ a piece of metal with a QR code on it. I scanned Adam’s QR code and my phone offered to place his contact information in my phone’s address book. This not only saved me time. Behind the scenes, the software allows Adam to see who clicks on his scanned data—one can’t do that with a traditional business card.
I don’t own a car, yet I have a strange desire to read Dan Neil's car column each weekend in The Wall St. Journal. Why would someone who doesn’t own a car, won’t be buying one soon, and hasn’t owned one in 25 years read a car column? It's a mix of enjoying the design and technology of automobiles, wanting to know what Dwayne Johnson may be buying next, loving Dan’s witty writing style, and, confession, simply being 13-years old at heart. Cars are ...
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If passed, the law would bar huge online platforms such as Amazon’s e-marketplace, Apple’s app store, and Google’s search engine from giving preferential treatment to the company’s own products and services, such as steering consumers to in-house products instead of competitors’ offerings in a way that harms competition.
The Wall St. Journal shares a story that many indie stores may be able to relate to: the challenge of selling your business. The Journal shares issues that arise when ownership changes. Small, brick-and-mortar stores are more likely to face a big decline in sales than, say, a large IT company.
Excerpt:
"The revenue drop following the sale of a business can range from an expected 20% to 30% in the case of an IT-services provider to 50% in the case of a hair salon, says Sam ...
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In the movie Glengarry Glen Ross, a motivational speaker played by Alec Baldwin addresses a group of salesmen. He writes three letters vertically on the chalkboard, “A B C.” He explains that the acronym means "Always Be Closing."
The way that Baldwin's character thinks about sales, I may think about reading. I think of: "ABR,” Always Be Reading. Whether it's breakfast, lunch, or dinner, I try to get in a page or two of the Times, Wall St. ...
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This weekend’s WSJ shares how Bed Bath & Beyond customers preferred Mikasa over BBB’s private label brands. When BBB couldn’t give customers what they wanted, sales tanked—and the CEO, Mark Tritton, was shown the door.
BBB is not the only major retailer questioning the recent mania to offer private labels. Amazon is walking back its private label brands, but is doing to for another reason: the Department of Justice may be investigating it for anti-competitive...
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Amazon issued a press release stating that it is fighting with 10,000 Facebook groups that sell fake Amazon reviews. It’s ironic, since Amazon has been a chief promoter of the avenue allowing this behavior: Section 230. Section 230 allows tech platforms to host and indirectly promote just about any type of bad behavior, including illegal behavior (fake review services and yes, human trafficking, murder-for-hire, etc.) and then say it’s just a community space and belatedly remove the ...
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This past week, Amazon announced it was adding Grubhub delivery to its Prime subscription (Read the news about Amazon and Grubhub here). The goal of Amazon Prime (and other subscription services) is to make the subscription so pervasive that it's sticky. Don’t like Prime movies? Ok, but you love free Grubhub delivery. If you don’t need feature X and want to cancel, you realize you still need feature Y and keep paying for the subscription.
Retail Dive reports on Amazon's lazy claims that it cares about stopping counterfeits. Counterfeiters on Amazon may steal a brand's product design, name, and product pictures. When a brand reports this to Amazon, Amazon often does: nothing.
This is an issue for American brands. For example:
A brands creates a product. The brand pays for research and development.
Brand may pay to have it made in America.
Brand takes professional pictures of the finished product.
The EU has passed a law that will affect Amazon and other big tech companies. The law will likely make it harder for Amazon to promote its own private label products on its website at the expense of others.
While this is welcome news to many, this is a small victory as Amazon’s ambitions are grand as well as its ability to outpace laws. For the first 25 years of the Internet, Amazon, founded in 1994, rode on the rails of the government being too slow to enforce online tax ...
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If someone has an American flag flying on their porch and Amazon boxes often at their doorstep, maybe they should take the flag down and put up a Chinese flag. Amazon appears to be profiting by cutting out much our domestic retail community and instead helping Chinese businesses. And don’t expect Amazon to pay much in local taxes either.
This past weekend’s WSJ shares how third-party sellers, many of them from China, have flooded Amazon with spurious listings, leaving ...
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Today’s WSJ article made me think:
1. We need to reserve a ticker symbol for Bridge, like BRDG.
2. Meta should use the ticker DATA or THEFT, as that’s the business they’re in. They are in the business of using your personal data—whether via Facebook or in the metaverse, often without us being aware. To see a web page on Facebook or Instagram often requires logging in. Don’t want to log in? Too bad, that’s the only way to see the content. ...
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