We've added a new feature to your Bridge account: a registrant can now request redemption of a gift purchased on their registry.
When a registrant is logged in to their registry, they will see a "Request redemption of this gift" button next to items that have been gifted to them and that have a qualifying order status. The registrant can click the "Request redemption of this gift" button and fill out the form with the details of how they would like their gift to...
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In the early 2000s, the board game Cranium became a hit. The game combined elements of Scrabble and Pictionary with the goal of helping more people enjoy playing a game. Richard Tait, who created Cranium and sold it to Hasbro in 2008 for $77.5m, passed away in July. Like Mr. Tait, I had been a paperboy, but he went beyond what I ever offered: he came up with a new service that sold breakfast sandwiches along his newspaper route. He increased profits and made customers happier. ...
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Last week, Amazon bought iRobot, the company that makes Roomba, the robot vacuum cleaner, for $1.7b. Why? Yes, their 'Rosie from the Jetsons' has AI and is in your home (which is where Amazon wants to be), but the reason Amazon wants it is because customers want it. Which leads us to ask: Why do customers want Roomba? Because it does something that humans find annoying and hate doing: cleaning. Roomba has spotted the value that robots bring to the world and it's not simply being ...
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Amazon issued a press release stating that it is fighting with 10,000 Facebook groups that sell fake Amazon reviews. It’s ironic, since Amazon has been a chief promoter of the avenue allowing this behavior: Section 230. Section 230 allows tech platforms to host and indirectly promote just about any type of bad behavior, including illegal behavior (fake review services and yes, human trafficking, murder-for-hire, etc.) and then say it’s just a community space and belatedly remove the ...
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In the movie Good Will Hunting, Matt Damon, who plays a handsome MIT janitor moonlighting as a math savant (can one say, “Hollywood career vehicle”?), woos a young lady (played by the actress Minnie Driver) by outmaneuvering a few competing, obnoxious cads. When Damon’s character gets the girl's telephone number, he proudly shows it to the other guys and boasts, with his South Boston access, “How 'bout ‘dem apples?” I imagine Tim Cook imitating this...
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While eating a slice of coal-fired pizza at Arturo’s in Soho yesterday, and getting an occasional whiff of Houston Street garbage, I had to admit: I was at a loss for insight to share with my coworkers this week. Each week, I send out a motivational message to my team that precedes a summary of what they accomplished. We call this report the Brick report. This would be my seventy-second Brick introduction: What else could I say--and would they miss it if there was not an introduction...
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At the Bridge ‘office’ (which stretches from Seattle to Brooklyn), we’re currently reading Jim Collin’s book Beyond Entrepreneurship 2.0. We’re reading the book together because it helps us learn insights into working together and running the best company we can. On page 275, Mr. Collins shares an anecdote about a group of workers at an airplane manufacturing facility during World War II. The workers found inspiration from meeting the crew that flew the planes they ...
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We've added a new feature to your Bridge: customers and staff can now more quickly access your Bridge.
We've given you QR codes that point to your important pages.
Over the last two years, QR codes have grown in popularity. QR codes are a quick way to access websites--especially sub pages of a website.
Without QR codes, customers and staff have to Google your website. Then, once they find it, they have to navigate to the correct page, such as the registry home page or the reviews
Jeff Lawson, CEO of Twilio, a software company valued at $28 billion, was recently interviewed in the Wall St. Journal. When he shared who his advisors are, I was surprised to see Danny Meyer, the restaurant kingpin who owns Shake Shack (another publicly-traded company). Mr. Lawson read Mr. Meyer’s book “Setting the Table” and was impressed to learn about the difference between service and hospitality. Service is the delivery of the technical aspects of ...
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There are approximately 40 online e-commerce providers. These software providers help other businesses sell online by offering them the ability to run an online store. These providers include Bridge as well as Shopify, Magento, Big Commerce, BigCartel, Square, and Weebly. Does Bridge offer a different (better?) experience than these other platforms? We believe the answer is yes. We also think our 960 retail clients agree: 99.7% of our retailers retain our service each month.
Last February e-commerce company Shopify Inc. replaced the “Ottawa, Canada” dateline that began its press releases and earnings reports with a strange new one: “Internet, Everywhere.” The geographical shift came at the insistence of Shopify’s founder and chief executive officer, Tobi Lütke, who tends to view such matters through the prism of cold, hard logic. In May 2020, only a few months into the pandemic, he’d made the early, seemingly rash decision to...
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In the book Great by Choice, Jim Collins posits that processes are key to an organization's success. As an example, he cites John Wooden, the NCAA championship-winning UCLA basketball coach, who trained athletes on processes that included everything from shooting to tying one’s shoelaces. In practicing, a player may perfect their shoelace tying and do thousands of repetitive free-throw shots. When we watch a game from the nosebleed seats like me (...what can I say, I’m ...
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Retailers have had a difficult time in recent years, as brands have increasingly circumvented them. With the advent of e-commerce websites and social media, brands are pitching their wares directly to consumers and cutting out retailers.
I’ve sometimes wondered: What if the factory decides to do the same and cut out the brands? If the retailers don’t like it, how will the brands? Some businesses are now trying this. Services like Italic allow a consumer to bypass...
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Congratulations to The Ivy House in Dallas! The store has reached 1,500 customer reviews.
This number of reviews, and the exceedingly positive comments, reflect what a lovely business it offers.
To Laura May, the owner, and her staff, we praise you.
How does Bridge's review software work?
Our review software is included by default with Bridge Store for free. (Other e-commerce software often makes a store pay to add this feature.) Our software emails customers and ...
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You can now more easily see updates from business friends. We've updated the Activity drop down to group related content. For example, we group news, reviews, and product-related updates together respectively.
In the example shown, on the left is the old version of the drop down and on the right is the updated version.
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MEMBERSHIP SURGES 50% IN E-COMMERCE COMMUNITY Online Shopping Boom Drives Retail Industry to Team Up On Bridge
NEW YORK, NY, July 30, 2021 – Bridge, an e-commerce community, reported a record increase in membership as the pandemic continued to rattle the retail landscape. In the last 12 months, 275 retail stores joined Bridge, bringing the total membership to more than 826 stores—a 50% increase. ...
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Do you receive wonderful reviews? If so, you likely wish to reply to the customer and let them know that you saw their review and appreciate it. Now you can: your Bridge software lets you reply to reviews.
As a general rule of thumb, you should reply to all reviews. Replying shows you're attentive and it increases engagement.
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Let’s imagine a retailer wants to operate an online store. What would the retailer and its customers experience when using Bridge vs other software? We found that a retailer using Bridge can go from having no web store to one with thousands of products in under an hour. And, there’s no charge. Other software doesn’t offer this ability.
To highlight our findings, we put together this comparison graphic showing Bridge Store and Shopify. (We chose Shopify to ...
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