Shop Local Logo

Bridge Text Logo

Shop Local E-commerce Platform Shop Local E-commerce Platform Powering
1,200+ Indie Businesses
Home
Customers
  • Retailers Using Shop Local
  • Brands Using Shop Local
  • Customer Experiences
  • Shop Local Business Directory
News
  • News from Bridge
  • News from Members
  • Bridge Events
  • Training Calendar
  • Training Videos
  • New Software Features & Updates
  • Dollars & Sense Posts
  • Jobs at Bridge
Events
About Company
Login
Services
  • Services by Business Type:
  • Overview of Services by Business Type
  • For Retailers
    • Overview for Retailers
    • E-commerce Service
    • Gift Registry Service
    • Product Syncing Service
    • Wholesale Ordering Service
    • Retail Business Network
    • Rank Well in Google
    • Fight Amazon
    • Pricing for Retailers
  • For Brands
    • Overview for Brands
    • Online Store Service
    • Gift Registry for Brands
    • Product Syncing Service
    • Wholesale Ordering Service
    • Retail Business Network
    • Pricing for Brands
  • For Sales Reps
    • Overview
    • Product Syncing Service
    • Wholesale Ordering Service
    • Retail Business Network
    • Pricing for Reps
    • Refer a Retailer
  • Not a business? You're invited to join Shop Local as a friend of the retail industry.
  • Services by Solution Type:
  • Overview of Services by Solution
  • Online Store Service
    • Overview
    • Our Store vs. Other Software
    • Our Store and Shopify
    • Software Updates & Tips
  • Gift Registry Service
    • Overview
    • Grade Your Gift Registry Software
  • Brand Syncing Service
    • Overview
    • Step-by-Step of How It Works
    • For Retailers
    • For Retailers: Add to Your Website
    • For Brands
    • For Sales Reps
    • Retail Survey: 18%
    • Brand Syncing vs. Dropbox
    • Brand Syncing Members
    • Free Product Newsletters
    • Synced Products on Sale
  • Wholesale Ordering Service
  • Retail Business Network
  • Industry Standards
  • Universal Login
  • Credit Card Processing Service
  • Shop Local Directory
  • Bridge's Shop Local Account
Sell
  • Sell via:
  • Online Store (B2C)
    • Our Online Store for Retailers
    • Our Online Store for Brands
    • Our Online Store vs. Other Software
    • Our Online Store and Shopify
    • Software Updates & Tips
  • Gift Registry Service
    • Registry Service for Retailers
    • Registry Service for Brands
    • Grade Your Gift Registry Software
  • Wholesale Service (B2B)
Pricing
  • For Retailers
  • For Brands
  • For Sales Reps
Help
  • Contact Us
  • Training Calendar
  • Training Videos
  • Help & Support Docs
  • Industry Standards
Open Free Account
Shop Local Logo

Bridge Logo

Join Login
  • Pricing
    • For Retailers
    • For Brands
    • For Sales Reps
  • Solutions by Business Type
    • Overview
    • For Retailers
      • Overview
      • Online Store
      • Gift Registry Service
      • Brand Syncing Service
      • Retail Business Network
      • Rank Well in Google
      • Fight Amazon
      • Pricing
    • For Brands
      • Overview
      • Online Store
      • Brand Syncing Service
      • Wholesale Ordering Service
      • Retail Business Network
      • Pricing
    • For Sales Reps
      • Overview
      • Brand Syncing Service
      • Wholesale Ordering Service
      • Retail Business Network
      • Pricing
  • Services & Software
    • Overview
    • Online Store
      • Overview
      • For Retailers
      • For Brands
      • Bridge Store vs. Other Software
      • Bridge Store and Shopify
      • Software Updates & Tips
      • Customer Experiences
    • Gift Registry Service
    • Brand Syncing Service
      • Overview
      • Step-by-Step of How It Works
      • For Retailers
      • For Retailers: Add to Your Website
      • For Brands
      • For Sales Reps
      • Retail Survey: 18%
      • Product Syncing vs. Dropbox
        and Traditional File Sharing
      • Brand Members
      • Free Product Newsletters
      • Synced Products on Sale
    • Wholesale Ordering Service
    • Retail Social Network
    • Industry Collaboration Standards
    • Universal Login Service
    • Credit Card Processing Service
    • Shop Local Business Directory
  • Customers
    • Retailers Using Bridge
      E-commerce Software
    • Brands Using Product
      Syncing Service
    • Customer Experiences
    • Shop Local Business Directory
  • News
    • News from Bridge
    • News from Members
    • Events
    • Training Calendar
    • Training Videos
    • New Software Features & Updates
    • Dollars & Sense Posts
    • Jobs at Bridge
  • About Company
  • Help & Support Docs
  • Contact Us
  • Login
Help Documents
Bridge Support Logo

Help Documents

How to process an order if you do not have real-time credit card processing setup AND it is not registry related

When you receive an order that is not registry related and is from a 'general public' customer, and you don't have real-time credit card processing setup for your account, you'll follow these steps:

  1. Log in to to your Bridge.
     
  2. Once you log in, at the very top of your Bridge account, click on "Orders."
     
  3. Find the order that you wish to address. Click on the Order Total or Order ID for the order.  This will take you to the Order Details page.
     
  4. On the Orders Details page, you can see if the order is a registry order, the customer's name, his/her telephone number, etc.


The next step is determining if you have the item in stock.


If you have the item in stock:

If you have the item in stock you just need to call the customer and take his/her credit card over the telephone, then enter it via your terminal in your store. The Order Details page has the customer's telephone number to call.
 

If you do NOT have the item in stock:

If you do not have have the item in stock, and the item is, for example, from a Product Syncing Brand partner, you will want to:

  1. Scroll to the very bottom of the Order Details page to view Wholesale Ordering details.
     
  2. Call your sales rep or corporate to find out if it's in stock, and ask about a delivery ETA to the customer's address. You will most likely want it drop shipped.
    But, you won't want to order it just yet; you'll place a 'hold' on the item.
     
  3. You'll call the customer, give them the delivery info that you received from the rep or corporate, and ask for the customer's credit card. In the event that the customer doesn't want to continue with the order, then that's the end of the order. You will update the order in your Bridge store to "Complete: Canceled".
     
  4. If the customer gives you the credit card number, you will thank the customer, enter the card info in your in-store terminal, and assuming it's approved, call your rep or corporate back and place the order.
process order
Audience: Retailers
Article ID: 172. Created: May 30, 2017 at 6:34 PM / Edited: September 14, 2022 at 2:43 PM
Contact Bridge:
  • 1-212-245-9655
  • Shoplocal.org
Learning:
  • New Features Directory
  • Training Calendar
  • Training Videos
↑
Bridge's Shop Local Service is Trusted by 1,200+ Companies
Contact Bridge
Call
212-254-9655
Visit
339 East 9th St.
Suite B
East Village
New York, NY 10003
Made in NYC
PRICING
For Retailers
For Brands
For Sales Reps
.
CLIENTS
Retailers Using Shop Local Store
Brand Syncing Partners
Client Experiences
Shop Local Directory
SOLUTIONS
Overview
For Retailers
For Brands
For Sales Reps
NEWS
News from Bridge
Bridge Events
Training Calendar
New Features & Updates
SERVICES
Overview
Online Store
Gift Registry
Product Syncing
Wholesale Ordering
Retail Social Network
Industry Standards
Universal Login
Credit Card Processing
Shop Local Directory
Copyright © 2023 Bridge • Terms of Service • Member User Agreement • Accessibility • Privacy Policy
Shop Local Logo ×
Create Your Free Shop Local Account

Enter Your Email Address:

We'll send you an email to confirm your address.

Choose Your Business Type:

By signing up for Bridge's Shop Local service, you agree to the Terms of Service and Member User Agreement.

Enlarge Image
Enlarge Image
Shop Local Logo ×
Bonus ~ Through June 31, 2023
Get $20 for signing up, plus $20 for each business you refer.

Terms - COMING SOON
Shop Local Logo ×
Bonus ~ Through June 31, 2023
Get $20 for signing up, plus $20 for each business you refer.

Terms - COMING SOON