We are excited to present the newest addition to the Nativity Scene which is a donkey. His gray fishnet coast has spots of brown which create a sun-dappled appearance while 24K gold highlights add to his appeal. While we don't want to skip over the autumnal season, we wanted to alert you early since 2023 quantities will be limited.
View Post
How premium plan tiers help businesses sell more and increase margins.
September 7, 2023
Dating apps are launching higher-priced premium tiers, according to last week’s The Wall St. Journal. Hinge offers a new $50/month plan, and Tinder is launching a $500/month plan. The League already offers a $1,000 plan. These pricey plans take the sting out of Bumble’s $60/month plan.
Why are companies offering such plans? Because even if Tinder only gets 10% of users, that's millions. Plus, the profit and margins are likely higher for customers using these plans. A normal ...
Read More
How a company's sales and growth can be affected by the message it conveys to customers.
July 18, 2023
Allbirds stock is down 95% since its November 2021 initial public offering. People may say the company launched the wrong products (did you buy one of their puffer jackets?) or tried to grow too quickly. I believe there is a larger reason: you can’t scale a company by leading with an environmental message—which is Allbirds’s pitch. Consumers rank saving the planet as one of their least pressing concerns when making a purchase. The leading factors consumers look for when ...
Read More
How pre-populating information saves clients time and speeds them along a process.
June 30, 2023
Each April, I scramble to send my tax information to my accountant so I can file my taxes before April 15. Since my friends confide that they do the same, there are likely millions of people like us racing to prepare our taxes. What if there was a way to avoid this painful rush—and even the cost of it? The WSJ shares that Japan, New Zealand, and much of Europe get such relief. The countries prepare tax returns for their citizens using existing data, and the citizen just needs to review it,...
Read More
How allocating our resources efficiently can help us save time, save money, and deliver value to our customers.
May 9, 2023
You've heard of Salsa-fy? It’s national, was started in Dallas, is used by 60,000 employees, and is used at more than 1,600 corporate locations. Salsa-fy helps businesses steer clear of trouble, offer the best value, and ensures profitability. You may interrupt me here and ask, “Jason, don’t you mean the software company Salesify?” No, I’m talking about the restaurant chain Chili’s and its approach to managing salsa, french fries, and its business. ...
Read More
Ronald Reagan said, “If you’re explaining, you’re losing.” Reaganomics usually refers to tax cuts and trickle down economics, yet I propose that we take the Gipper’s quote and ask: How can simplicity contribute to a business's success?
When we share what leading companies do, we can often skip an explanation and sum it up in a brief sentence. Examples:
A customer emailed me today and told me that she only ordered from a store because it offered free shipping. She reviewed many stores, and skipped over those that did not offer free shipping. Her message to me:
..............
I live in Atlanta, GA. I noticed when I was trying to find this plate that several of the sites were using the same e-commerce platform. I noticed that some had free shipping and some did not. So of course, I went with the company that provided free ...
Read More
Today’s Gen Z gift registrants want to do everything online, often on their iPhone 14. They want to start a registry, add products, remove products, edit quantities, and view purchases. They don't want to call the store to do this.
In the adoption of digital tools, another trend is also at play: female shoppers are busier than before. Today, more women graduate from college than men. Women are increasingly doctors, CEOs, and world leaders. (Italy just welcomed its ...
Read More
FedEx is raising shipping rates 6.9%, which provides an opportunity for stores to get shoppers in the physical store. Store owners can encourage customers to skip the expensive ‘shipping tax’ and just pick their purchase up in store.
In the early 2000s, the board game Cranium became a hit. The game combined elements of Scrabble and Pictionary with the goal of helping more people enjoy playing a game. Richard Tait, who created Cranium and sold it to Hasbro in 2008 for $77.5m, passed away in July. Like Mr. Tait, I had been a paperboy, but he went beyond what I ever offered: he came up with a new service that sold breakfast sandwiches along his newspaper route. He increased profits and made customers happier. ...
Read More
When is the last time you received a Starbucks gift card? I’ve received them as holiday gifts, and I’ve given them to sales reps as thank you gifts. Starbucks gift cards, like their shops, are ubiquitous. They are almost as popular as gift cards from our nemesis: Amazon.com. Just about every month, a company offers me an Amazon gift card if I sign up for a service. WBGO, the local, Newark-based, non-profit radio station known for jazz, recently offered me an Amazon gift ...
Read More
Over the last 15 years, brands have been increasingly doing a run-around to bypass their retailers and sell direct. Some brands suggested they’d never have a physical store. Some brands said they’d never have their products sold in another retailer’s physical store. What allowed the brands this hubris? The internet and Facebook. With the internet, brands would have a ‘store’ anywhere the customer is, and with Facebook, they could target them.
Last week, Amazon bought iRobot, the company that makes Roomba, the robot vacuum cleaner, for $1.7b. Why? Yes, their 'Rosie from the Jetsons' has AI and is in your home (which is where Amazon wants to be), but the reason Amazon wants it is because customers want it. Which leads us to ask: Why do customers want Roomba? Because it does something that humans find annoying and hate doing: cleaning. Roomba has spotted the value that robots bring to the world and it's not simply being ...
Read More
Your Bridge has a new feature: you can now more quickly add product pictures. You can now drag an image from another web page to your account to add the image. This saves you many steps compared to the traditional path.
To view your new feature, visit a product's Detail page. Below the image, please click on the button "Add Product Image." You will see a drop-down. You can choose the steps that best fit your needs.
1. Find the image you will load for the product...
Read More
Relying on file-sharing services like Dropbox to sell products often costs stores an extra $750 per brand and hurts sales
I work with 900 retailers who tell me they are drowning in a sea of Dropbox folders containing Excel files and product images. What can we do about this? First, let’s review what’s happening: When a brand wants to share products with a store, it emails the store a link from Dropbox or a similar file-sharing service. A store may receive five to ten Dropbox links...
Read More
The WSJ’s illustration by Lars Leetaru of Santa atop a cargo container sums up nicely our current holiday supply chain. I recall my dad telling me about the halcyon days of his dad making Christmas toys in the basement by hand for the family.
The article suggests that consumers, flush with cash, will gift more digital goods and gift cards in lieu of out-of-stock goods.
Business leader Scott Galloway said this past week on his podcast Pivot that "complexity is a tax on the poor." I'd expand on that and posit that: complexity is a tax on indie businesses.
What if indie businesses could reduce the complexity and costs of running an online business? I believe we can. Bridge is reducing the costs of running an online business for more than a thousand businesses.
How do we reduce the 'tax'? Bridge often helps a retailer set up an online store ...
Read More