If passed, the law would bar huge online platforms such as Amazon’s e-marketplace, Apple’s app store, and Google’s search engine from giving preferential treatment to the company’s own products and services, such as steering consumers to in-house products instead of competitors’ offerings in a way that harms competition.
I met Georgi, who runs this mobile sewing shop, while walking down the Bowery yesterday. I shared with her the story of Ronni Solbert, a neighbor who illustrated a childrens book about peddlers like her, and praised her for being an indie business—with a creative delivery approach. Georgi said her cart had previously been a coffee cart and was repurposed during the pandemic when people wanted to get their clothes hemmed in airy locals.
Read our post about pushcart peddlers ...
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In the movie Glengarry Glen Ross, a motivational speaker played by Alec Baldwin addresses a group of salesmen. He writes three letters vertically on the chalkboard, “A B C.” He explains that the acronym means "Always Be Closing."
The way that Baldwin's character thinks about sales, I may think about reading. I think of: "ABR,” Always Be Reading. Whether it's breakfast, lunch, or dinner, I try to get in a page or two of the Times, Wall St. ...
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This past week, Amazon announced it was adding Grubhub delivery to its Prime subscription (Read the news about Amazon and Grubhub here). The goal of Amazon Prime (and other subscription services) is to make the subscription so pervasive that it's sticky. Don’t like Prime movies? Ok, but you love free Grubhub delivery. If you don’t need feature X and want to cancel, you realize you still need feature Y and keep paying for the subscription.
Retail Dive reports on Amazon's lazy claims that it cares about stopping counterfeits. Counterfeiters on Amazon may steal a brand's product design, name, and product pictures. When a brand reports this to Amazon, Amazon often does: nothing.
This is an issue for American brands. For example:
A brands creates a product. The brand pays for research and development.
Brand may pay to have it made in America.
Brand takes professional pictures of the finished product.
In the movie Good Will Hunting, Matt Damon, who plays a handsome MIT janitor moonlighting as a math savant (can one say, “Hollywood career vehicle”?), woos a young lady (played by the actress Minnie Driver) by outmaneuvering a few competing, obnoxious cads. When Damon’s character gets the girl's telephone number, he proudly shows it to the other guys and boasts, with his South Boston access, “How 'bout ‘dem apples?” I imagine Tim Cook imitating this...
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If someone has an American flag flying on their porch and Amazon boxes often at their doorstep, maybe they should take the flag down and put up a Chinese flag. Amazon appears to be profiting by cutting out much our domestic retail community and instead helping Chinese businesses. And don’t expect Amazon to pay much in local taxes either.
This past weekend’s WSJ shares how third-party sellers, many of them from China, have flooded Amazon with spurious listings, leaving ...
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Do you love a great deal on a t-shirt or TV? Sure, we all do. Yet, sometimes when we shop, the lower the price we pay, the less we pay: people. People that make the goods (factory workers) and people that sell the goods (aka indie store owners) are the victims in the discount-pricing rush.
Today’s Times shares that making a bathing suit in Sir Lanka costs about $4 per unit while in Portugal it may cost $16. In NYC, the minimum wage is $15/hour—making production in NYC ...
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The Brick report helps our company track our past and current progress. Our team can easily look back at the last 78 weeks and know what we did. (Most companies would be hard pressed to do this easily.) The Brick brings us together and keeps us on the same (web)page. Its success leads to me ask: “Could we have an approach that helps us look at our future?" I’ve sometimes thought about crafting a weekly 'Horizon Report' that would share what’s next for us.
We’ve chatted about the importance of checklists. Checklists can be checklists literally as well as figuratively (i.e. software). Checklists help us order our thoughts and actions. Yet, the last step on each checklist should be: removing as many checklist steps as possible. This ironic strategy is necessary because steps inherently are friction, and friction is our enemy. We want to help our clients avoid the drag of clicks and thinking.
In the past, we’ve used spin classes and gyms as inspiration for Bridge. We see them as metaphors for helping retail business owners. The founders of SoulCycle, Elizabeth Cutler and Julie Rice, must have been eavesdropping on us: they are expanding their spinning approach to another sphere. The Times reports they have started Peoplehood, a business that seeks to help people via self-help (group-help?) sessions. It’s SoulCycle for the soul&...
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Bridge has added a new feature to your retail shop. At the top of your Bridge Store, there is now a banner that promotes shopping local. This banner quickly conveys that buying from your Store helps your store and your community.
The text says, "Thank you for supporting your local shop & people in your community."
Introduction banners like this are important. We see them on a variety of sites, including on Bookshop.org and Faire.com. (Read more about the ...
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When I flew home yesterday from Charleston, while most people were seeking relief from their sunburns and reminiscing about their vacations, I was delving into The Wall St. Journal’s profile on Tracy Britt Cool, an ex- Berkshire Hathaway star. Mrs. Cool’s new company Kanbrick invests in businesses with $10m - $50m in revenue. What does Mrs. Cool look for when investing in a company? People and moats.
At Bridge, we’re reading Jim Collins’ Beyond ...
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Stores and brands sometimes ask us: How does Bridge compare to Faire?
I thought we'd compare the two service providers.
Similarities: Bridge & Faire
Audience. Both service the retail industry. In particular, both service brands and retailers. Bridge also services sales reps, and Faire tries to steer clear of them--which is one reason reps don't like Faire much.
Delivery method. Both are online platforms.
Service offered. Faire is a wholesale marketplace. It
Goldsmith Cardel, a premium retailer in Ohio, shared with us this picture of its Bridge QR code in its window. When a customer scans this with their mobile phone, it will take them directly to Goldsmith Cardel’s Bridge Store home page. This saves the customer many steps, including: Googling the store, sorting through the results, and selecting the right result.
Bridges gives each retailer free QR codes for its important pages. You are invited to find these codes on your ...
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Jeff Lawson, CEO of Twilio, a software company valued at $28 billion, was recently interviewed in the Wall St. Journal. When he shared who his advisors are, I was surprised to see Danny Meyer, the restaurant kingpin who owns Shake Shack (another publicly-traded company). Mr. Lawson read Mr. Meyer’s book “Setting the Table” and was impressed to learn about the difference between service and hospitality. Service is the delivery of the technical aspects of ...
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Businesses like Walmart, Disney, and Discovery are bundling services and adding the “+” suffix to denote them (e.g. Disney+, Discovery+, W+, etc.). In a recent article in RetailDive, we learn that Walmart is giving its customers free, six-month trial Spotify accounts. I think W+ bundling services is smart. Last week, I compared running a gym to offering software. I spoke about bundling services with things that people like to increase their usage, such as work ...
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