MIKASA’s powerhouse COUNTRYSIDE franchise continues its domination decades after their launches. Tapping into the zeitgeist of the times, the patterns’ staying power is testament to compelling classic design, line extensions, and passionate fans.
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IT’S BEEN 50 YEARS SINCE MIKASA’s FRENCH COUNTRYSIDE DEBUTED, the perfect panacea to a formal-dominated dinnerware domain. The scalloped, edged, and curved creamware provided the ideal ...
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Designer Don Estabrooks just may have the most compelling flatware portfolio ever. The longtime Towle Silversmiths designer joined the company in the mid-’60s and has created hundreds of flatware patterns in an almost six-decade (and counting) tenure.
Perhaps his greatest achievement is Wave, which debuted in 2004 to rousing fanfare and has been at the top of the charts ever since. Chris Wile, another longstanding staffer (33 years), is president of Lifetime Brands/Metals (which owns ...
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Part of my job is to review registry software. I ensure it works well for retailers, registrants, and gift-givers (family and friends). I also assess whether it offers good value (price vs. results).
When looking for registry software, some retailers consider MyRegistry.com for their registry service. I reviewed a retailer's site using MyRegistry.com and assessed how a customer would make a registry purchase. For privacy purposes, I blurred the store's name in the screenshots shown.
According to the U.S. Small Business Administration, 50% of businesses fail within five years of opening; fewer still make it to their 10th anniversary. So a company with legs surely must doing many things right, right? Not necessarily. Even if you’re providing a great product or service, the most important requisite to success lies in the customer experience. If customers feel ignored by your support team after having a bad experience with a product or service, they’ll shift for a ...
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We work hard each day, and likely don’t mind if others notice. We want others to see the ingenuity of our software. But what if that wasn’t the case? If you want an example of someone that got passed by, just ask Van Gogh. Yeah, thaaaaat world-famous, earless, impressionist artist whose work today graces the walls of countless museums. The Detroit Institute of Arts (DIA) is currently running an exhibition showcasing how the world missed appreciating Van Gogh’s...
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In the early 2000s, the board game Cranium became a hit. The game combined elements of Scrabble and Pictionary with the goal of helping more people enjoy playing a game. Richard Tait, who created Cranium and sold it to Hasbro in 2008 for $77.5m, passed away in July. Like Mr. Tait, I had been a paperboy, but he went beyond what I ever offered: he came up with a new service that sold breakfast sandwiches along his newspaper route. He increased profits and made customers happier. ...
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When I was a kid, my mom instilled in me a lesson to always get paid for my work. When I went to mow a lawn or do my newspaper route, she’d remind me, “Be sure you get paid.” As an adult, these flashbacks are vivid like a scene from Citizen Kane—just swap out the Rosebud sled with my newspaper delivery bike. Today, this lesson still resonates when running Bridge. When calling a store that hasn’t paid its Bridge bill, I’m confident in asking ...
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Whenever I visit my 76-year-old mom in Myrtle Beach, SC, she picks me up and the oldies station is playing in her car. I’ve tried changing that dial, and one has a better chance of outmaneuvering tennis star Daniil Medvedev. I imagine the oldies music brings her back to her youth. I read a study that people’s favorite song is often when they were 17 years old. That’s right: the 'best songs’ may not be the best songs but rather simply be what you heard in ...
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Scott Galloway, in his Chart of the Week email, shares that Amazon often ships an order within 45 minutes of receiving it. How long does it take your store?
For indie store to compete, we have to offer competitive pricing and shipping times. Bridge's goal is to help retailers offer the same or lower prices and offer the same or faster shipping.
Most industry trends can be drawn on a napkin—or a 8.5” x 11” piece of paper. I’ve found that drawing operational structures leads to clarity and helps illuminate future trends.
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In this 2 minute video, I share how sales reps can use a free tool that we designed for them. The Website Grader will help reps evaluate their stores' websites and chart a path to more sales.Β
This past week I finally started doing a better job of sharing our vision. A company’s vision and how it shares this story is a key pillar in its growth. A company can grow without being a good vision sharer (storyteller), but it makes the growth slower and harder. When one gets up on stage (metaphorically) and shares their vision, with passion, it’s magnetic and can help split the sea. What medium did we add to our story-sharing tools this week? Video. I made and shared ...
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Operating a website is expensive--not only because programmers are expensive, but because margins are smaller.
For 10 years, Bridge has encouraged stores to beef up spending in preparation for the e-commerce boom. It's easier to spend a little each year over many years than spend money in a panic. Money spent in haste often results in waste. As a reference, when traditional retailers tried to catch Amazon, they often failed in their scramble. Please recall Macy's buying the ...
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Amazon Prime, Grindr, and Instagram do not seem to have much in common with each other. But, a recent study by PCloud found that these apps are some of the biggest 'data burglars': they are downloading our data at an alarming rate.
Many brands and retailers in our industry promote Facebook, yet Facebook and its sister company Instagram are the leading thieves of personal data. It’s akin to them suggesting their friend sit next to a digital pick pocket.
This WSJ Shopify review compares some of the fees charged by Amazon and Shopify. It takes the author half the article before he starts sharing fee structures. (I’d have liked to see more statistics about fees charged and even a chart.)
Excerpts:
Shopify, founded in 2007 and now publicly traded, has 1.7 million sellers (note: that’s a brick-and-mortar store or a person in their basement; Shopify doesn’t differentiate).
2020 was another tough year for retail after 2019, but there was some silver lining in that consumers moved money from trips to tabletop.
Excerpt:
"Therein lies something of a challenge for retail: The previous near-complete evaporation of consumer spending on entertainment and leisure freed up funds for the purchase of goods," Weinswig said.
Tableware Today magazine asked 71 industry professionals for their thoughts on 2021. I was one of those asked, and shared these answers to Editor Amy Stavis' questions:
What will be the most significant change for our industry in 2021?
J: As the famous business leader Marc Andreessen said, software is eating the world--and it's eating our industry like never before with Covid-19. The question is whether you're eating or being eaten. We’re all in the software business now. ...
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Part of my job is to review registry software. I ensure that it works well for retailers, registrants, and gift-givers (family and friends). I also assess whether it offers good value (price vs results).
A retailer recently shared with me that it uses the service MyRegistry.com. I reviewed the retailer's site and how a customer would make a registry purchase via MyRegistry.com. For privacy purposes, I changed the name of the store in the screenshots shown.
These days everyone wants to be a ‘digital company,’ but truth be told the heart of a digital company often lies in analog, traditional mediums like: paper sketches, face-to-face conversations, and inspiration from window shopping.
As an example of this, shown here is my stretch of the home goods industry that I’m converting to a digital graphic. While we’ll eventually view the finished chart via pixels, this idea was originally born of good ol’ ...
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