+ Shoppers will return about 1/2 of all e-commerce purchases. + Returns will total $90b+. + Returns will increase more than 15%. + 80% of shoppers prefer making a return to a physical store. + e-commerce orders have 3x the return rate of in-store purchases. + Amazon is using its network of Whole Foods stores and Kohl’s to accept returns.
These stats are pulled from today’s WSJ article on how returns impact retail. The article shares that returns translate into a gift card and an opportunity to ...
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November 21, 2019
November 21, 2019
Target’s e-commerce sales are up 31%—largely due to same-delivery and pickup, shares today’s WSJ.
Are you offering same-day delivery? Pickup? You should be. Otherwise Target and Amazon will get your customer. Reminder: Amazon now allows customers to pickup orders at Kohl’s.
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August 22, 2019
August 22, 2019
Stores that offer convenience and deals are winning, shares today’s WSJ. Sales at Walmart, Target, and T.J. Maxx are up while they’re murky at Macy’s, J.C. Penny, and Nordstrom. Just offering deals isn’t enough, nor is just offering next-day delivery. A store is going to have to accept smaller margins via deals and convenience offerings. The alternative is: join Macy’s with its 50% stock drop.
Nordstrom’s sales are down 5% and profit fell about $20m.
Kohl’s, which has a partnership with Amazon, ...
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March 6, 2019
March 6, 2019
There are some notable statistics and developments in this article including: + More than 10% of Target’s sales came via digital channels. + Stores are promoting in-store pick up. + Stores are shrinking their sizes. Kohl’s is subleasing space to Planet Fitness. + Stores continue to create new private labels—a strategy that is very popular with Amazon. + Stores are benefitting from other stores failing. For example, Toys R Us closing helped Target and Kohl’s.
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December 30, 2017
December 30, 2017
Are you encouraging shoppers to make returns in store? Shoppers making in-store returns buy more.
Are you promoting gift cards? Selling them at a discount? Shoppers overspend a gift card on average by $38, reports today’s Times. This is why Kohl’s accepts Amazon returns.
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December 19, 2017
December 19, 2017
Macy’s lost $4.8b in the recent recession.
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November 11, 2017
November 11, 2017
Did you know that customers can take their Amazon returns Kohl’s? Well, now you can take your Lord & Taylor returns to Walmart’s 4,000 stores. We’re seeing more and more businesses choose sides with either Amazon or Walmart. Which side are you on?
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July 11, 2017
July 11, 2017
Amazon Prime Day has become a national holiday for the entire retail industry.
Here are the Prime Day deals Amazon didn't want you to see.
Here are the Prime Day deals Amazon didn't want you to see
Amazon Prime Day has become a national holiday for the entire retail industry. Kicking off its third annual Prime Day on Monday night, Amazon (AMZN) is offering new deals as ...
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