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  1. News from Us
  2. News from Members
  3. Events
  4. Press
  5. Dollars & Sense
  6. Profile Stories
  7. Updates
  8. Training Calendar
  9. Training Videos
  10. Jobs
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New Software Features & Updates

New Feature: A Customer's Review Can Now Include a Private Message

How to view private messages left by your customers.
Abby Ramos-Dottin picture
Abby Ramos-Dottin @ Bridge
June 5, 2023 • 11:00 AM
When a customer leaves a review on your Shop Local Store, they can now share a private message with your business.
When a customer leaves a review on your Shop Local Store, they can now share a private message with your business.
Your business can view the public review and private message shared by a customer in the review notification email.
Your business can view the public review and private message shared by a customer in the review notification email.
Customers will only see the public reviews shared by other customers. Private messages are not visible on your Reviews page.
Customers will only see the public reviews shared by other customers. Private messages are not visible on your Reviews page.
New Software Features & Updates

New Feature: A Customer's Review Can Now Include a Private Message

How to view private messages left by your customers.
Abby Ramos-Dottin picture
Abby Ramos-Dottin @ Bridge
June 5, 2023 • 11:00 AM
Your Shop Local Store has a new feature: a customer can share a private message with your business when leaving a review on your Shop Local Store.

Previously, a customer could not share a private message when leaving a public review. The private message is only visible to your business. 

In the example shown, we see a review notification email sent to a retailer. In the email, the store can see the customer's public review and private message. On the store's Reviews page, only the public review is visible for other customers to see. 

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To learn more about how you can boost the number of reviews your business receives on your Shop Local Store, please read this post: 
https://www.shoplocal.org/news.cfm/22014/Tip-Reply-to-Reviews-To-Help-Your-Business

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new feature reviews

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