When a customer leaves a review on your Shop Local Store, they can now share a private message with your business.
Your business can view the public review and private message shared by a customer in the review notification email.
Customers will only see the public reviews shared by other customers. Private messages are not visible on your Reviews page.
New Software Features & Updates
How to view private messages left by your customers.
Your Shop Local Store has a new feature: a customer can share a private message with your business when leaving a review on your Shop Local Store.
Previously, a customer could not share a private message when leaving a public review. The private message is only visible to your business.
In the example shown, we see a review notification email sent to a retailer. In the email, the store can see the customer's public review and private message. On the store's Reviews page, only the public review is visible for other customers to see.
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To learn more about how you can boost the number of reviews your business receives on your Shop Local Store, please read this post:
https://www.shoplocal.org/news.cfm/22014/Tip-Reply-to-Reviews-To-Help-Your-Business
Tags:
new feature
reviews
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