Many years ago, as a new assistant at Lord & Taylor, the buyer cautioned me to not get too attached to people or merchandise. His wisdom was not cold-hearted, but a cautionary tale to keep emotional attachments in check. I was there to deliver strong financial results and if something wasn’t selling, I shouldn’t harp on it, but mark it down and move on. And, as far as work relationships were concerned, I should be a good coworker but not get attached to colleagues.
Kate Spade New York tableware and accessories has for two decades held a singular spot on retail shelves and on customers’ tables thanks to a timeless charm and chic stylings. Even after 20 years, the fun, fresh, playfully sophisticated, and refreshingly original collections from Lenox occupy a unique niche in the tableware pantheon.
Kate Spade’s contribution to fashion cannot be understated. She became synonymous with fashionistas everywhere when she started her fashion ...
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We’ve been tracking brands that try to bypass stores, from Nike to some tabletop brands that will go unnamed. While Nike has backtracked from cutting out stores, Levi’s continues on the path shares this weekend’s The Wall St. Journal.
The last fifteen years have been marked by brands investing in their websites, sucking up customers via Facebook and Google ads, and bypassing their stores.
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I was happy to see Tableware Today magazine share our experiences and lessons regarding the power of free shipping.
You're invited to read the article below:
.........................
THE LAST WORD
FREE SHIPPING PAYS OFF
by JASON SOLAREK
Most indie stores don’t have the technical ability or people power to track pricing and offer discounts like free shipping. Indie stores need this information or they’ll be left behind. This information can make a difference: in ...
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NEW YORK, NY, Oct. 24, 2022 – Bridge, an e-commerce community, reported that it's helping indie stores rank on page one of Google in 76% of states for wedding gift purchases. The findings are based on a recent study that Bridge conducted regarding wedding registry purchasing.
Study Findings:
For 38 state searches, Bridge Stores appeared on page one of Google. This represents 76% of all states. When just calculating the states in which Bridge has clients (48),
When is the last time you received a Starbucks gift card? I’ve received them as holiday gifts, and I’ve given them to sales reps as thank you gifts. Starbucks gift cards, like their shops, are ubiquitous. They are almost as popular as gift cards from our nemesis: Amazon.com. Just about every month, a company offers me an Amazon gift card if I sign up for a service. WBGO, the local, Newark-based, non-profit radio station known for jazz, recently offered me an Amazon gift ...
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Over the last 15 years, brands have been increasingly doing a run-around to bypass their retailers and sell direct. Some brands suggested they’d never have a physical store. Some brands said they’d never have their products sold in another retailer’s physical store. What allowed the brands this hubris? The internet and Facebook. With the internet, brands would have a ‘store’ anywhere the customer is, and with Facebook, they could target them.
This graphic shows the situation in which many retailers find themselves. Many retailers are stuck trying to connect their digital wholesale buying and their stores’ websites.
On the left, we see wholesale software operators, including MarketTime, Juniper, Faire, Bridge, etc.
In the middle is the retailer.
On the right we see retail (D2C) software providers, including Bridge, Shopify, Big Commerce, etc.
The software entities on the left should connect ...
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Many brands are growing their DTC (D2C) channels, but a recent report by BMO Capital Markets suggests they may be a shooting themselves in the foot--which their retailers may be happy to hear. The report shares that wholesale is more profitable overall than selling direct.
A few things have enabled brands to grow their DTC aspirations:
Selling to customers via the brand's own e-commerce website.
Tracking customers using social media and ad networks (aka surveillance,
I've watched brands use social media to do an end-run around retailers. A recent article from RetailDive substantiates this. Excerpt:
"75% of social media users said they increased their purchases from brands they follow... A 2021 study from NPD found that 51% of survey respondents said they bought items thanks to content in their Facebook and Instagram feeds."
Translation: 75% of shoppers bought more from brands directly--which is bad for retailers. The article ...
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Best of Thymes, an indie store in Iowa, just closed (https://bestofthymes.bridgecatalog.com/news.cfm?id=20645). Hopefully, they’ll continue to operate online and keep using Bridge. Best of Thymes is part of an industry-wide series of closures that is affecting large and small retailers. Due to this, brands are increasing their efforts to go D2C. Brands justify this by saying that there are fewer stores to show their wares. While this is true, surely they are motivated by: 2x the margins. ...
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Operating a website is expensive--not only because programmers are expensive, but because margins are smaller.
For 10 years, Bridge has encouraged stores to beef up spending in preparation for the e-commerce boom. It's easier to spend a little each year over many years than spend money in a panic. Money spent in haste often results in waste. As a reference, when traditional retailers tried to catch Amazon, they often failed in their scramble. Please recall Macy's buying the ...
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Zola has added a "Home Store" tab to its site. The goal: become an online retailer that does it all...oh, and maybe does gift registries, too. Notably, this a departure from its original, registry-focused mission statement. Initially, Zola told brands that indie store gift registry services were not servicing out of the way towns and that by opening Zola, the brand would reach brides in remote parts of, say, Oklahoma. Zola didn't say that it was simply selling ...
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Online advertising is great for brands. It's bad for: indie stores.
Why? Before the Internet, there were few ways for brands to cut out stores. They may have an annual warehouse sale, but that was about it. Today, a customer visits a retailer website and looks at brand X. Or it visits brand X's site to do some research. The issue for indie stores: thanks to online advertising, now I'm being marketed to across the web. I'm reading news on the New York Post website and being encouraged to...
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Allison Zisko in this month’s HFN shares that The Knot has launched its own direct-to-consumer sales channel—seeking to cut out its long-standing brick-and-mortar partners like Macy’s, Target, and indie stores.
This new sales channel raises the stakes on the growing battle between The Knot and Zola.
Macy’s, Walmart, and Target would be wise to team up and launch their own gift registry platform—akin to how the TV networks collaborated to ...
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December 10, 2019
December 10, 2019
Indie retailers are being hunted online by Amazon, Zola, and brands using their direct to consumer sites. They are triangulating around their prey. These entries are picking off their online customers and thereby their βsupply chainsβ that keep them afloat online. Without online sales, the indie stores are starved of the one area in which the retail industry is growing.
Amazon and brands target general public orders. Due to the lower prices, brand name, and marketing, they'll get those ...
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