Bridge News Search Results for "customer service": 81 results

Search Results for "customer service": 81 results

May 15, 2023 “Business is Human”

“Business is Human”

May 15, 2023

Today’s Times contains a Staples ad that speaks to the value humans provide in operating a business. The ad pushes back against software- and computer-automated service.

While we run a software platform, we agree with Staples. Clients that sign up for a Shop Local account get a free coaching call by a real person based here in the United States. Thereafter, our coaching staff uses one-on-one training, including telephone calls and Zoom video meetings, to help them get the best ...
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February 7, 2023 BIG BRAND MISTAKES

BIG BRAND MISTAKES

February 7, 2023

According to the U.S. Small Business Administration, 50% of businesses fail within five years of opening; fewer still make it to their 10th anniversary. So a company with legs surely must doing many things right, right? Not necessarily. Even if you’re providing a great product or service, the most important requisite to success lies in the customer experience. If customers feel ignored by your support team after having a bad experience with a product or service, they’ll shift for a ...
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October 26, 2022 New Feature: Customers can Book an Appointment with Your Business

New Feature: Customers can Book an Appointment with Your Business

October 26, 2022

Your Bridge has a new feature: Your customers can easily book an appointment with your store through your Bridge site.

Before this update, customers would have to call your store or message it through the online message feature to request an appointment.

When a customer visits your Bridge Store, they will see a "Book an Appointment" link in four areas:

On the home page in your store's contact card.
On the Customer Service page.
In the footer of your site

June 20, 2022 Rescued Kennel Puppies Love Bridge 🐶

Rescued Kennel Puppies Love Bridge 🐶

June 20, 2022

My friend works at the Swiss running shoemaker ON. She recently texted me and suggested I try their running shoes. Three weeks later, I was handling two boxes of their Swiss engineered shoes. On one ON shoe, there is a little Swiss flag and the words “Swiss Engineering” printed. When I get a pair of Nike’s, they don’t say "Beaverton-engineering" or "US-engineering." Nor do Adidas shoes proclaim “German engineering.” ...
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May 17, 2022 Connection 👫

Connection 👫

May 17, 2022

In the past, we’ve used spin classes and gyms as inspiration for Bridge. We see them as metaphors for helping retail business owners. The founders of SoulCycle, Elizabeth Cutler and Julie Rice, must have been eavesdropping on us: they are expanding their spinning approach to another sphere. The Times reports they have started Peoplehood, a business that seeks to help people via self-help (group-help?) sessions. It’s SoulCycle for the soul&...
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April 25, 2022 Checklists Can Help Save Lives and Main Street ✅

Checklists Can Help Save Lives and Main Street ✅

April 25, 2022

In a 2007 article in The New Yorker, Atul Gawande, a surgeon and an author, advocated that more hospitals use checklists. He cited many medical studies showing how checklists save lives (and money). Implementing one checklist, a hospital "…prevented forty-three infections and eight deaths, and saved two million dollars in costs." The startling part: the list was only five steps long! In other words, people don’t consistently follow...
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April 19, 2022 Competing With Ourselves🪞

Competing With Ourselves🪞

April 19, 2022

About two weeks ago in Charleston, SC, in spin class where I sounded like I was getting a hair transplant, I enjoyed being at once together with my friends in the class and yet competing with them. When they peddled harder and stood up, I wanted to also. Our competing didn't mean that there was one winner and everyone else lost. It wasn’t a zero-sum game. In that spin class, we all won. After that class, we all felt great. Competition is an ...
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February 9, 2022 What's In a Brand Name™️?

What's In a Brand Name™️?

February 9, 2022

I recently saw an advertisement for Windows 11 in Wired magazine. I thought: “Wow, finally something from Microsoft that someone can understand: a logical name for their software offering.” I recall a time when Microsoft had a confusing litany of software names including: NT, 98, 2000, Millennium (ME), Windows XP, and Vista--before finally relegating those clumsy names to the desktop recycle bin and adopting a simple, progressive number system. Apple has been naming its ...
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October 19, 2021 1,500 Customer Reviews

1,500 Customer Reviews

October 19, 2021

Congratulations to The Ivy House in Dallas! The store has reached 1,500 customer reviews.

This number of reviews, and the exceedingly positive comments, reflect what a lovely business it offers.

To Laura May, the owner, and her staff, we praise you.

How does Bridge's review software work?
Our review software is included by default with Bridge Store for free. (Other e-commerce software often makes a store pay to add this feature.) Our software emails customers and ...
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June 1, 2021 99.3% of Stores Can’t be Wrong

99.3% of Stores Can’t be Wrong

June 1, 2021

Each month, on average 99.3% of retailers retain their Bridge Store service. A high retention rate shows that retailers are happy with Bridge’s software and customer service. This high customer loyalty says that Bridge is providing great value for members.

A monthly retention rate of 99.3% equates to approximately an annual retention rate of 92%.

Learn more about Bridge Store:
https://www.bridgecatalog.com/e-commerce-software.cfm

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February 24, 2021 Save $4,782 on Website Maintenance?

Save $4,782 on Website Maintenance?

February 24, 2021

What if there was a way to cut your labor costs and boost your sales? There is. Your employees work the cash register, stock shelves, clean, and provide customer service. They also: update your website. As you know, these days customers expect a website to offer tens of thousands of products. Amazon has hundreds of millions of products. You have to add products to your site to survive.

You need someone to add products to your website, then update those products. On ...
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February 10, 2021 Bridge Is Hiring

Bridge Is Hiring

February 10, 2021

We have some good news: Bridge is hiring. We're looking for a sales and customer service associate.

If you or someone you know may be interested, please contact us.

We are looking for someone that:

Wishes to see indie stores succeed.
Is comfortable with computers, websites, and social media.
Has a background in our retail industry, preferably servicing brands and retailers.
Is comfortable coaching stores and brands.
Is comfortable calling prospective brands and

December 6, 2020 NYT: Shopify vs Amazon

NYT: Shopify vs Amazon

December 6, 2020

Yiren Lu shares her experience of setting up a Shopify store in the New York Times magazine. Ms. Lu reports the setup process was easy, but her online Shopify store failed because it lacked marketing, aka eyeballs and orders. In her next article, I hope Ms. Lu tries Bridge. Bridge Store helps members fill the marketing component that Shopify is missing. When a store joins Bridge, Bridge instantly points hundreds of links to the store from other Bridge members, which Google sees and ...
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August 17, 2020 MyRegistry.com Review

MyRegistry.com Review

August 17, 2020

Part of my job is to review registry software. I ensure that it works well for retailers, registrants, and gift-givers (family and friends). I also assess whether it offers good value (price vs results).

A retailer recently shared with me that it uses the service MyRegistry.com. I reviewed the retailer's site and how a customer would make a registry purchase via MyRegistry.com. For privacy purposes, I changed the name of the store in the screenshots shown.

Accessing the ...
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June 10, 2020

June 10, 2020

It's sad to say goodbye…
but we are making room for new introductions
View our Discontinued List that will be effective 7/1

Hurry and stock up now.
We have inventory available for immediate shipping.
After July... it will be too late.

To place your order, contact you local sales representative,
Kristin Wilsey, Vice President of Sales
kristin@annieglass.com
(510) 410-2310
or
Annieglass Customer Service
customerservice@annieglass.com
(800) ...
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May 27, 2020

May 27, 2020

As we weather these uncertain times, there is a bit of sunshine and warmer temperatures ahead.
Slowly and safely, we are all beginning to open again. Let's help each other out positively and on social media!
Tag us, we will tag you!

Download Our Social Distancing Signs >

How to strengthen your social media strategies right now Podcast >

Reopen with Confidence Webinar >

Let's Celebrate!
Annieglass is open again!

We have safely opened our California ...
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January 21, 2020

January 21, 2020

Come out of the cold and see our hottest
new introductions!

Come see us at 41 Madison Ave, 9th floor.
OUR PERMANENT SHOWROOM IN NYC

NY Gift Show
January 31st thru February 5th
Annieglass Showroom
41 Madison Ave. 9th Floor
New York, NY
new location

Open during NYNOW, Saturday thru Wednesday

Come on by!
or contact
Kristin Wilsey
Vice President of Sales
to make an appointment.
kristin@annieglass.com
510-410-2310

Annieglass Customer Service
...
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December 10, 2019

December 10, 2019

Indie retailers are being hunted online by Amazon, Zola, and brands using their direct to consumer sites. They are triangulating around their prey. These entries are picking off their online customers and thereby their ‘supply chains‘ that keep them afloat online. Without online sales, the indie stores are starved of the one area in which the retail industry is growing.

Amazon and brands target general public orders. Due to the lower prices, brand name, and marketing, they'll get those ...
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September 9, 2019

September 9, 2019

For Brands:

Wish your dealers and reps had real-time stock information? Bridge can help.

Bridge is helping 30+ Smart Brands share stock via Bridge including:

Anna Weatherley
Arzberg
Badash
Calaisio
Capdeco
Casafina
Chef & Sommelier
Costa Nova
Couzon
Deshoulieres
Erbario Toscano
Ercuis
J.L. Coquet
Jaune de chrome
Kim Seybert
Mario Luca Giusti
Mariposa
Medard de Noblat
Meissen
Nambé
Pinto Paris
Portus Cale
Raynaud
Rosenthal
Royal Crown Derby
Royal Limoges
Sambonet
SV Casa
Thomas by Rosenthal
Varga
Versace by Rosenthal
Vietri

...
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September 9, 2019 Tip: See Stock from 30+ Smart Brand Partners

Tip: See Stock from 30+ Smart Brand Partners

September 9, 2019

For Retailers & Reps:

Need stock information? Bridge has it. Bridge can help you see stock from 30+ Smart Brand partners. Participating brands include:

Anna Weatherley
Arzberg
Badash
Calaisio
Capdeco
Casafina
Chef & Sommelier
Costa Nova
Couzon
Deshoulieres
Erbario Toscano
Ercuis
J.L. Coquet
Jaune de chrome
Kim Seybert
Mario Luca Giusti
Mariposa
Medard de Noblat
Meissen
Nambé
Pinto Paris
Portus Cale
Raynaud
Rosenthal
Royal Crown Derby
Royal Limoges
...
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Bridge in the News

Bridge Helps Indie Stores Rank on Page 1 of Google in 76% of States
October 2022

HFN: Bridge Experiences Record Growth
August 2021

Press Release: Bridge Membership Surges 50%
July 2021

Four Trade Publications Report on Bridge's Growth
July 2020

HFN Editor Praises Bridge
March 2020

Seminars Offer Strategies for Independent Stores
January 2020

Tableware Today Article: Chart Your Future Before Big Tech Does
November 2019

HFN Publishes Jason Solarek's 'Letter to the Editor'
May 2019

HFN Shares Juliska is Joining Bridge
March 2018

HFN Reports Bridge's Product Syncing Service Helps Indie Stores
January 2018

Bridge Brand Conference
June 2017

HFN Magazine: Bridge Crosses $2 Million in Registry Sales
December 2016

News from Bridge

Search Results for "customer service": 81 results

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