Today’s Wall St. Journal shares show retailers are frustrated by Facebook’s e-commerce offering.
Sellers complain it misses many basic features, including offering an item in different colors or sizes (what Bridge calls a “multi-SKU item”). One can’t control where the item is sold—apparently, a seller may have to ship to the Maldives. Some sellers said it’s too complicated to manage the service. What if they need help? There’s no telephone number to call for support—only an “online help center.”
Since its launch, a few key, senior people have left the company.
Facebook responded to the criticism saying that it takes years to build a commerce platform. Here at Bridge, we know. We’ve been honing our platform for 10+ years. And, how do our clients feel about our service? We have a 99.3% monthly retention rate for customers.
Read the full WSJ article:
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