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Home > Support > Help Documents > For Sales Reps

Help Documents

What can we help you with?
  1. FAQ
  2. Contact Us
  3. Marketing Materials & Downloads
  4. Training Calendar
  5. Training Videos
  6. Industry Standards
For Sales Reps > 193 Articles
  • “How Can I Grow My Business?” - Tips on How to Grow Your Business
  • Accept 'Send Payment' Submissions / Update Authorize.net to Not Require an 'Address Line 1' Match
  • Access a Brand's Shared Files
  • Access the Brand File Center
  • Access Your Success Checklist Page
  • Add / Edit Social Media Accounts on Your Shop Local Profile
  • Add a Brand to Your Shop Local Store or Account
  • Add a Link from Your Website to Your Shop Local Store: Do's & Don'ts
  • Add a Link on Your Lightspeed Site Leading To Your Shop Local Store
  • Add a Link on Your Shopify Store Leading To Your Shop Local Store
  • Add a Link on Your Squarespace Site Leading To Your Shop Local Store
  • Add a Link on Your Wix Site Leading To Your Shop Local Store
  • Add a Link on Your WordPress Site Leading To Your Shop Local Store
  • Add a Link to Your Shop Local Account And/or Add the Shop Local Logo to Your Website
  • Add a New Collection / Pattern to my Shop Local Store
  • Add a PDF, Excel File, or Other Type of File to Your News Page
  • Add a Picture to a Product
  • Add a Team Member
  • Add a Video to a News Post
  • Add Business and Team Images
  • Add custom links to your header
  • Add Multiple Images to a News Post
  • Add Multiple SKUs to a Product
  • Add News to Your Shop Local
  • Add or Edit a Custom page
  • Add or Edit a Promotional or Sale Banner
  • Add or remove email accounts in SmarterMail
  • Add Picture / Lifestyle Image to a Pattern / Collection
  • Add State, Territory, and Other Sales Details to Your Account
  • Add Tags / Keywords to Products
  • Add the Shop Local Logo on Your WordPress Site Leading To Your Shop Local Store
  • Add Your Bio to Your Profile
  • Add Your Title and Role to Your Profile
  • Allow Monogramming for an Item
  • Approve or Decline a Sync Request from a Brand
  • Archive a Pattern or Collection
  • Archive a Staff Member
  • Archive Products
  • Ask to Sync with a Syncing Brand
  • Assign an Existing, Non-Registry Order to a Registry
  • Benefits of Keeping Older Registries on Your Shop Local Site
  • Best Practices for Collections on Shop Local
  • Book an Appointment with a Shop Local Coach
  • Boost Your Google Ranking
  • Cancel an Order in Your Shop Local Store
  • Change a SKU / Product ID
  • Change Business Type
  • Change how items are displayed in your Bridge store
  • Change or Remove the Sort of Items on a Page
  • Change settings to allow in-store pickup for customer online orders
  • Change the layout of items on your page / change product view / change page view
  • Change the Order of Your Slides
  • Change your home page layout / style
  • Contact the Shop Local Team
  • Create a Parent Collection / Assign Existing Collection to a Parent Collection
  • Create an Invoice
  • Decline or accept a sync request from a brand that you don't know
  • Delete / remove an item
  • Delete a Gift Registry from Your Shop Local Account
  • Delete or Cancel a Shop Local Account
  • Delete or Edit a Review
  • Delete or Remove a Brand from Your Shop Local Account
  • Designate a Collection as "New" or a "Best Seller"
  • Download a list / Excel file of products that are missing images
  • Download Your Customized Registry Flyer
  • Download Your Synced Products
  • Duplicate SKU Found - How to Find Original SKU
  • Edit / Change a Price
  • Edit or Delete/Archive Promotion / Sale Banners
  • Edit or Update Your Account Information / Edit Your Profile
  • Edit Prices for Multiple Items at Once
  • Email and Text Messages that Help Registrants, Customers, and Other Shop Local Members
  • Example: Email that Brands Send to Retailers to Invite Them to Join Shop Local
  • Example: Shop Local Flyer in Showrooms
  • Example: Shop Local Flyer in Wholesale Shipments
  • Examples of Members Mentioning Shop Local in a Social Media Post
  • Examples of Merchants Promoting Their Registry Service In-Store
  • Examples of Shop Local Logo on a Brand's Website
  • Examples: Using Shop Local's Social Media Graphics
  • Export/Download Your Syncing Items / Get a Data Feed of Your Items
  • Find and Watch Your Training Videos
  • Find Missing Items on Your Site
  • Find Out What Your Shop Local Plan Is
  • For Brands: Email to Send to Your Sales Reps
  • For Merchants: Add a Link from Your Website to Your Shop Local Store
  • For Sales Reps: Email Template to Invite Your Retailers
  • For Syncing Brands: Email Template to Invite Your Retailers
  • Frequently Asked Shopify Integration Questions
  • Frequently Asked Terms of Service Questions
  • Frequently Asked Wholesale Service Questions
  • Get a fresh version of the web page (how do I refresh my page content?)
  • Give Shop Local access to your parent website
  • Have Shop Local Help Your Store Add a Link to Your Site
  • Hide a 'congratulations' purchase notice from the Newsfeed
  • Hide Sale Prices on Synced Products
  • Hide Wholesale Prices from Customers but Stay Logged in to Your Shop Local Store
  • How Customers Can Redeem Gift Cards Purchased via Shop Local Store
  • How Do Customers Find Your Shop Local Store
  • How Does Shop Local Compare to Faire?
  • How Does Shop Local Support Sales Reps?
  • How Shop Local Compares to Salsify
  • How Shop Local Syncing Compares to Shopify Collective
  • How to Add a Video to a News Post
  • How to Add Your Shop Local Registry to MyRegistry.com
  • How to Add Your Shop Local Website to Your Facebook Account
  • How to export your products from QuickBooks
  • How to Post News - Sharing News, Events, and Files
  • How to Run a Dimensions Update
  • Import Many Images into Shop Local / Mass Image Syncing
  • Import registries to your Shop Local Store
  • Increasing Sales for Retailers
  • Increasing Sales on Existing Products
  • Invite a Brand to Become a Syncing Brand on Shop Local
  • Keep Your News Post at the Top of Your Home Page & News Pages (Pin Your Post) / Feature Your Post
  • Leaderboard Page
  • Linking to Shopify API
  • Manage Email Subscriptions
  • Mass Import Items into Shop Local: Overview and Instructions
  • Move an item from one department to another
  • Organize items into primary, secondary and tertiary departments
  • Pay a Shop Local Invoice
  • Post Your News to Facebook and Your News Page at the Same Time
  • Price Floor: Overview
  • Recover Your Shop Local Login or Password
  • Reframe / Adjust Lifestyle Images
  • Registry Incentive: Post-Wedding Discount
  • Report an Error on Synced Products
  • Request a Missing Brand Be Added to the Master Shop Local Directory
  • Request a Missing Product / Item Be Added by a Product Syncing Brand
  • Request Access to Place Wholesale Orders with a Brand / Ask a Brand to be an Authorized Dealer
  • Run a Sales Report
  • Search Shortcuts
  • See Price Changes for Syncing Products
  • Send a Message to a Business via the Ticket Tracking System
  • Send a Reminder about a Ticket Request That You Submitted
  • Send a Staff Member His/Her Login
  • Set a news post to appear in the future (aka: future posting)
  • Share a File or Document Using Your My File Sharing Library
  • Shop Local 101
  • Shop Local for Tradeshows & Market Buildings
  • Shop Local for Web Designers, Advertising Agencies, and Marketing Companies
  • Shop Local Logos
  • Shop Local Online Performance Fee
  • Shop Local SSO / Wholesale Login Troubleshooting Guide
  • Show a Specific Product or Collection Picture below Your News Post (How to Use the SKU Tag (Also Known as The $ Or Dollar Tag)
  • Sign up a Retailer for a Free Shop Local Account
  • Social Media Guide: Holidays
  • Social Media Guide: New Year
  • Software Integrations
  • Sort, Organize, and/or Rearrange Patterns/Collections
  • Start a New Registry for Your Registrant
  • Steps To Download A Gift Registry
  • Sync News from Facebook to Shop Local
  • Tour Your Site's Navigation Menu
  • Track an Order with Shipping Tracking Integration
  • Turn Off / Disable Non-Registry Purchasing
  • Turn Off Sending Abandoned Cart Emails
  • Turn off showing featured purchases on your Newsfeed
  • Un-hide Synced Products
  • Unarchive or Reactivate an Archived Item
  • Understanding the “Registry Credit Given” Status
  • Unfeature / unpin news
  • Unhide a slide
  • Universal Domain Service
  • Unsync with a Syncing Brand
  • Update a Team or Staff Member’s Email or Password to Access Shop Local
  • Update a ticket in the Ticket Tracking system
  • Update a Wholesale Order (for sales reps)
  • Update an Order's Status
  • Update Email Addresses
  • Update Fraud Filters in Authorize.net
  • Update your address, telephone number, etc.
  • Update Your Products
  • Use the ‘Google an Image’ Feature / Drag Images to Add Them to Details Page
  • Using the Shopify-API Service
  • View a Brand's Wholesale Information
  • View a Page in Visitor Mode
  • View All Brands Listed on Your Account
  • View Archived News Posts
  • View items that are missing pictures
  • View New Synced Products
  • View or change a customer's login or password
  • View Orders in your Shop Local Store
  • View Stock for an Item
  • View the Product Searches Performed by Customers
  • View Tracking for All Orders on the "Track My Packages" Page
  • View Wholesale Information for Products Purchased by Customers
  • View your friends
  • View your past news posts
  • Watching / Attending a Shop Local Webinar: Best Practices
  • What Does a Retailer Get with a Buyer Account
  • What Images Exist on Shop Local and Where
  • Wholesale Ordering Overview for Brands
View by Audience
  • Retailers
  • Brands & Distributors
  • Sales Reps
  • Organizations
  • Interior Designers
  • Publications
Popular Topics
  • Gift registry
  • Wedding registry
  • Online store
  • Credit cards
  • Syncing
  • Adding a link
  • Software integration
  • Add products
  • Track package
  • Shopify
  • Grow sales network
  • Marketing
  • Registry marketing
  • Leaderboard
  • Wholesale
New Help Docs
  • How Does a Buyer Account Send an Authorized Dealer Request
  • How Do Customers Find Your Shop Local Store
  • Update an Authorize.net Account After a New Merchant Account Has Been Set Up
  • Create an Additional Registry at Another Store
  • Shipping Fees on Registry Orders
View by Folder
  • File Sharing
  • Marketing & Promotion
  • Orders
  • Payments
  • Settings
  • Syncing
  • Shipping
  • Wedding & Gift Registry
  • Wholesale
  • Retail Operations
  • Message Coach For Help
  • Report Tech Issue
  • Call: 1-212-254-9655
  • New Features & Updates
  • Training Calendar
  • Training Videos
Shop Local
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Software Updates
October 2, 2026 Latest update
New Feature: Set the Date Range for Which Wedding Registries Appear 📅

Your Shop Local Store has a new feature. You now have more control over the registries displayed on your Gift Registry Home Page. What is N...

September 11, 2026
New Feature: Admin Areas Are Easier to Identify 🔒💜

Your Shop Local Store has a new feature. We’ve made visual updates to help you quickly recognize when you’re viewing or managing the Admin...

September 10, 2026
New Feature: Your Home Page Shows Your Most Popular Services 🌟

Your Shop Local Store has a new feature. We’ve added a Popular section to your Shop Local home page, making it even easier for customers to...

August 13, 2026
New Feature: Easily Add Missing Registrant Pictures

Your Shop Local Store has a new feature. You can easily add missing registrant pictures to a registry. For wedding registries with an event...

August 12, 2026
New Feature: Hide Gift List Items from the Public

Your Shop Local Store has a new feature. The new Private Item feature gives registrants and merchants greater flexibility when managing a g...

August 11, 2026
New Feature: More Easily Edit Brand Terms

Your Shop Local Store has a new feature that makes it easier to update your reordering terms around your Shop Local site. Previously, when...

July 27, 2026
New Feature: Gift Cards Can Be Gifted via Email 📲

Your Shop Local Store has a new feature. Customers can now purchase a gift card online and have it delivered directly to the recipient's in...

June 30, 2026
New Feature: Registrants Can View All Shop Local Registries in One Place

Your Shop Local Store has a new feature. Registrants can now view all of their Shop Local registries from one place: the Your Registries se...

June 19, 2026
New Feature: Customize Your Store’s Background Color

Your Shop Local Store has a new feature. We've added a customization feature that lets you change your homepage background color from a sel...

June 15, 2026
New Feature: Your AI Assistant 🦾

We have added a new feature to the Help Center. You can now ask our AI Assistant for help with questions related to your Shop Local account...

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