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Online Store & Gift Registry Service
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Home > Support > Help Documents > For Retailers

Help Documents

What can we help you with?
  1. FAQ
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For Retailers > 350 Articles
  • “How Can I Grow My Business?” - Tips on How to Grow Your Business
  • Accept 'Send Payment' Submissions / Update Authorize.net to Not Require an 'Address Line 1' Match
  • Accept Credit Cards Online via Your Shop Local Store
  • Access a Brand's Fulfillment Details
  • Access a Brand's Shared Files
  • Access Store Settings
  • Access the Brand File Center
  • Access Your Registry Checklist
  • Access Your Store's Registry Checklist
  • Access Your Success Checklist Page
  • Add / Edit Social Media Accounts on Your Shop Local Profile
  • Add a 'Shop Now' Button on Facebook
  • Add a Brand to Your Shop Local Store or Account
  • Add a coupon code / discount code
  • Add a Custom Dimension to a Product
  • Add a Custom Message at Checkout
  • Add a Custom Welcome Message to Registrants
  • Add a Link from Your Website to Your Shop Local Store: Do's & Don'ts
  • Add a Link on Your Lightspeed Site Leading To Your Shop Local Store
  • Add a Link on Your Shopify Store Leading To Your Shop Local Store
  • Add a Link on Your Squarespace Site Leading To Your Shop Local Store
  • Add a Link on Your Wix Site Leading To Your Shop Local Store
  • Add a Link on Your WordPress Site Leading To Your Shop Local Store
  • Add a Message to an E-Receipt
  • Add a New Collection / Pattern to my Shop Local Store
  • Add a Password to or Remove a Password from Your Registry
  • Add a PDF, Excel File, or Other Type of File to Your News Page
  • Add a Picture to a Product
  • Add a picture to one of your registrant's gift registries
  • Add a Private/Internal Note to a Registry
  • Add a Public Note to a Registry
  • Add a Registrant's Website to a Registry
  • Add a Team Member
  • Add a Video to a News Post
  • Add an item from a Product Syncing Brand that the Product Syncing Brand does not offer
  • Add and Update Slides
  • Add Business and Team Images
  • Add custom links to your header
  • Add custom text to the "About Our Bridal & Gift Registry Services" area
  • Add Gift Cards to My Shop Local Store
  • Add Internal SKUs to Products
  • Add Items from a Brand That Is Not a Brand Syncing Brand
  • Add Items to a Gift Registry
  • Add Monogram Information to an Item on a Registry
  • Add Multiple Images to a News Post
  • Add Multiple SKUs to a Product
  • Add New Items / Products to Your Shop Local Account
  • Add News to Your Shop Local
  • Add or Edit a Custom page
  • Add or Edit a Promotional or Sale Banner
  • Add or remove email accounts in SmarterMail
  • Add Our Store to Your Registry List on Joy
  • Add Our Store to Your Registry List on Minted
  • Add Our Store to Your Registry List on Squarespace
  • Add Our Store to Your Registry List on TheKnot.com
  • Add Our Store to Your Registry List on Zola
  • Add Picture / Lifestyle Image to a Pattern / Collection
  • Add Product Syncing Brand / Products to your POS
  • Add Special and/or Discounted Pricing to a Registry Item
  • Add Tags / Keywords to Products
  • Add the Shop Local Logo on Your WordPress Site Leading To Your Shop Local Store
  • Add Your Bio to Your Profile
  • Add Your Registry Terms and Conditions
  • Add Your Title and Role to Your Profile
  • Adding / Updating Your Store's Logo
  • Adding an item that is similar to a Product Syncing Brand item but different
  • Adding Links to Registries From a Previous Registry Service
  • Alert / notify brides when your store / business name changes
  • Allow Monogramming for an Item
  • Approve or Decline a Sync Request from a Brand
  • Archive a Gift Registry from your Shop Local Account
  • Archive a Pattern or Collection
  • Archive a Staff Member
  • Archive manually added products from a Product Syncing Brand after you sync with a Product Syncing Brand
  • Archive Products
  • Ask to Sync with a Syncing Brand
  • Assign a Collection to a Product
  • Assign an Existing, Non-Registry Order to a Registry
  • Assign Gift Occasions to Your Products
  • Assign Your POS and Website Software
  • Automatically sort items that are have already been purchased to bottom of a bride's registry
  • Benefits of Keeping Older Registries on Your Shop Local Site
  • Best Practices for Collections on Shop Local
  • Best Practices for Processing an Order
  • Book an Appointment with a Shop Local Coach
  • Boost Your Google Ranking
  • Can’t Create a Digital Copy of an In-Store Purchase
  • Cancel an Order in Your Shop Local Store
  • Change / Update your Store's Tax Rate
  • Change a SKU / Product ID
  • Change Business Type
  • Change how items are displayed in your Bridge store
  • Change How Long Items and Collections are Marked "New"
  • Change or Remove the Sort of Items on a Page
  • Change settings to allow in-store pickup for customer online orders
  • Change the layout of items on your page / change product view / change page view
  • Change the Order of Your Slides
  • Change the Shipping Charge on an Order That Was Made
  • Change your home page layout / style
  • Change Your Registry Plan
  • Change Your Shipping / Handling Charges
  • Charge for gift wrapping on general public and/or registry purchases
  • Close Credit Card Processing Accounts
  • Confirm / validate that a gift registrant (bride) has completed the 5 steps in the incentive program
  • Confirm & Report a Registrant Has a Link on Wedding Website Leading to Your Store
  • Connect With Your Sales Reps
  • Contact the Shop Local Team
  • Create a Parent Collection / Assign Existing Collection to a Parent Collection
  • Create an Invoice
  • Customize a Registry
  • Customize the Design of Your Shop Local Store
  • Customize your Shop Local Store and Home Page
  • Decline or accept a sync request from a brand that you don't know
  • Delete / remove an item
  • Delete a duplicate gift registry
  • Delete a Gift Registry from Your Shop Local Account
  • Delete an Order in Authorize.net on the Same Day It Was Placed
  • Delete Archived Registries
  • Delete or Cancel a Shop Local Account
  • Delete or Edit a Review
  • Delete or Remove a Brand from Your Shop Local Account
  • Designate a Collection as "New" or a "Best Seller"
  • Determine How Many Shop Local Brands You Are Syncing With
  • Download a list / Excel file of products that are missing images
  • Download a Monthly Registry Flyer
  • Download Multiple Registries
  • Download Your Customer Data
  • Download Your Customized Registry Flyer
  • Download Your Non-Syncing Products
  • Download Your Synced Products
  • Duplicate SKU Found - How to Find Original SKU
  • Edit / Change a Price
  • Edit a Gift Registry’s Date or Other Details
  • Edit MSRP Pricing for Syncing Brands
  • Edit or Delete/Archive Promotion / Sale Banners
  • Edit or Update Your Account Information / Edit Your Profile
  • Edit Prices for Multiple Items at Once
  • Email and Text Messages that Help Registrants, Customers, and Other Shop Local Members
  • Example: Email that Brands Send to Retailers to Invite Them to Join Shop Local
  • Example: Shop Local Flyer in Showrooms
  • Example: Shop Local Flyer in Wholesale Shipments
  • Examples of Members Mentioning Shop Local in a Social Media Post
  • Examples of Merchants Promoting Their Registry Service In-Store
  • Examples of Shop Local Logo on a Brand's Website
  • Examples: Using Shop Local's Social Media Graphics
  • Export/Download Your Syncing Items / Get a Data Feed of Your Items
  • Find all registries that have a brand, SKU, or specific product in them
  • Find and Update a Product Missing a SKU
  • Find and Watch Your Training Videos
  • Find Missing Items on Your Site
  • Find Out What Your Shop Local Plan Is
  • For Merchants: Add a Link from Your Website to Your Shop Local Store
  • For Syncing Brands: Email Template to Invite Your Retailers
  • Frequently Asked Shopify Integration Questions
  • Frequently Asked Terms of Service Questions
  • Frequently Asked Wholesale Service Questions
  • Get a fresh version of the web page (how do I refresh my page content?)
  • Gift Notice Sent to Registrant Emails
  • Give Shop Local access to your parent website
  • Have Shop Local Help Your Store Add a Link to Your Site
  • Help Your Brides Create a Registry on TheKnot.com and Make It Work For You
  • Hide / opt out of showing a promotion banner from a Product Syncing Brand
  • Hide / remove slides from your slideshow
  • Hide a 'congratulations' purchase notice from the Newsfeed
  • Hide a Registrant's Address from Appearing at Checkout
  • Hide a Syncing Brand item
  • Hide Sale Prices on Synced Products
  • Hide Wholesale Prices from Customers but Stay Logged in to Your Shop Local Store
  • Holiday Checklist: Solutions to Boost Holiday Sales
  • How Customers Can Redeem Gift Cards Purchased via Shop Local Store
  • How Does Shop Local Compare to Faire?
  • How Does Shop Local Integrate with Your POS Systems
  • How Does the Shop Local Review Software Work?
  • How Shop Local Compares to Salsify
  • How Shop Local Syncing Compares to Shopify Collective
  • How to Add a Video to a News Post
  • How to Add Shop Local to Your Online Business / Website
  • How to Add Your Shop Local Registry to MyRegistry.com
  • How to Add Your Shop Local Website to Your Facebook Account
  • How to export your products from QuickBooks
  • How to Find Ordering Terms for Your Syncing Brands
  • How to motivate the bride to add a link on her official wedding website (e.g. theknot.com) leading to your site
  • How to Post News - Sharing News, Events, and Files
  • How to Process an Order if You Do Not Have Real-Time Credit Card Processing Setup
  • How to Run a Dimensions Update
  • How to Specify the Registry Types Your Business Offers
  • How to tell a bride to add your store to theknot.com
  • How to turn off "bridal shower" option for registry purchases
  • How to View the Registry Competition Tracker
  • Import Many Images into Shop Local / Mass Image Syncing
  • Import registries to your Shop Local Store
  • Increase the Number of Brands That Link to a Retailer’s Shop Local Store
  • Increasing Sales for Retailers
  • Increasing Sales on Existing Products
  • Invite a Brand to Become a Syncing Brand on Shop Local
  • Invite a Syncing Brand to Share Stock
  • Keep Your News Post at the Top of Your Home Page & News Pages (Pin Your Post) / Feature Your Post
  • Know How Many Active and Archived Gift Registries Your Shop Local Account Has
  • Know how many Product Syncing Brands are in your current subscription
  • Know whether a brand is a Product Syncing Brand or not on your site
  • Leaderboard Page
  • Leaderboard: 5 Steps to Boost Ranking for Retailers
  • Linking to Shopify API
  • Make a Gift Registry Private / Hide a Gift Registry from the Public
  • Make a Product Tax-Exempt
  • Making a Test Purchase on Your Site
  • Manage Email Subscriptions
  • Manage Registry Credit
  • Marketing: Personalized QR Codes
  • Mass Import Items into Shop Local: Overview and Instructions
  • Mass Price Change (For Non Syncing Products)
  • Merge Multiple SKUs
  • Move an item from one department to another
  • Notify customers they are buying a gift credit and not real items
  • Offer a Discount for Signing Up for Newsletters
  • Offer a Post-Wedding Discount
  • Offer Free Registry Delivery/Shipping
  • Order Confirmation Emails
  • Order Status Update Emails
  • Organize items into primary, secondary and tertiary departments
  • Pay a Shop Local Invoice
  • Post Your News to Facebook and Your News Page at the Same Time
  • Price Floor: Overview
  • Prohibit / Stop Brides from Opening / Creating New Registries
  • Promote a Store via Text Message
  • Quickly Add Pictures to Many Products
  • Reassign Products to Another Collection
  • Record a Purchase Made in the Physical Store in an Online Registry (Create Digital Copy of In-Store Purchase)
  • Recover Your Shop Local Login or Password
  • Reframe / Adjust Lifestyle Images
  • Refund a Purchase in Authorize.net
  • Registry Incentive: Post-Wedding Discount
  • Registry Marketing
  • Remove / Hide / Delete a Brand’s News Posts from Appearing on Your Home Page or News Page (Turn off Auto-Share)
  • Remove Duplicate Collection Names from Product Names
  • Remove item link is not appearing on registry page. Steps to fix this.
  • Removing Products from a Collection
  • Report an Error on Synced Products
  • Request a Missing Brand Be Added to the Master Shop Local Directory
  • Request a Missing Product / Item Be Added by a Product Syncing Brand
  • Request Access to Place Wholesale Orders with a Brand / Ask a Brand to be an Authorized Dealer
  • Request Tracking Information for an Order
  • Reset a Registry Password
  • Run a Sales Report
  • Search Shortcuts
  • See Price Changes for Syncing Products
  • See Which Brands Drop Ship
  • Select Multiple Shipping Carriers Used for Orders
  • Send a Message to a Business via the Ticket Tracking System
  • Send a Reminder about a Ticket Request That You Submitted
  • Send a Staff Member His/Her Login
  • Send a Welcome Email to a Registrant
  • Set a news post to appear in the future (aka: future posting)
  • Set Up and Use Meta Pixel (Formerly Facebook Pixel)
  • Share a File or Document Using Your My File Sharing Library
  • Share a Registry's Website Address
  • Share Your Shop Local Products and News on Facebook / Make Your Shop Local Products and News Shoppable on Facebook
  • Share Your Store's Stock
  • Shop Local 101
  • Shop Local for Tradeshows & Market Buildings
  • Shop Local for Web Designers, Advertising Agencies, and Marketing Companies
  • Shop Local Logos
  • Shop Local Online Performance Fee
  • Shop Local SSO / Wholesale Login Troubleshooting Guide
  • Show a Specific Product or Collection Picture below Your News Post (How to Use the SKU Tag (Also Known as The $ Or Dollar Tag)
  • Sign up a Retailer for a Free Shop Local Account
  • Social Media Guide: Holidays
  • Social Media Guide: New Year
  • Software Integrations
  • Sort, Organize, and/or Rearrange Patterns/Collections
  • Start a New Registry for Your Registrant
  • Steps To Download A Gift Registry
  • Stop anniversary reminders ("Congratulations [couple's name]") from appearing on your Newsfeed
  • Stop brides from making changes to their registry items
  • Stop sending out anniversary reminders to customers that purchased a gift for a registry
  • Stop/Prohibit Customers from Overriding Registrant's Preferred Delivery Choice
  • Sync News from Facebook to Shop Local
  • Tell Customers That Registrants Will Be Given Gift in the Form of a Gift Credit / Card
  • Testing real-time credit card processing
  • Tips for Becoming Familiar with Your Registry Service
  • Tour Your Site's Navigation Menu
  • Track an Order with Shipping Tracking Integration
  • Transfer Ownership of Your Business
  • Turn off / disable allowing registrants to start a registry online
  • Turn Off / Disable Non-Registry Purchasing
  • Turn Off Review Requests Sent to Customers
  • Turn Off Sending Abandoned Cart Emails
  • Turn off showing featured purchases on your Newsfeed
  • Turn Off the Ability for Registrants to Have Items Shipped
  • Turn off Your Online Registry Service
  • Turn on Group Gifting
  • Turning on, off, and updating email alert notifications to registrants when they receive a gift
  • Un-hide Synced Products
  • Unarchive a Gift Registry from your Shop Local Account
  • Unarchive or Reactivate an Archived Item
  • Unfeature / unpin news
  • Unhide a hidden item on a registry
  • Unhide a slide
  • Universal Domain Service
  • Unpublished and Archived Products
  • Unsubscribe a Customer from Emails
  • Unsubscribe registrants from emails telling them that they received a gift
  • Unsync with a Syncing Brand
  • Update a Team or Staff Member’s Email or Password to Access Shop Local
  • Update a ticket in the Ticket Tracking system
  • Update an Order's Status
  • Update Checking Account (ACH) Information with Service First and Authorize.net
  • Update Email Addresses
  • Update Fraud Filters in Authorize.net
  • Update the Credit Card Types Your Business Accepts
  • Update the Incentive Amount Given to Registrants for Starting a New Registry or Completing the 5 Success Tips
  • Update your address, telephone number, etc.
  • Update Your PCI Compliance Information
  • Update Your Products
  • Use the ‘Google an Image’ Feature / Drag Images to Add Them to Details Page
  • Using the Shopify-API Service
  • View a Brand's Wholesale Information
  • View a Page in Visitor Mode
  • View a Registrant's Login Information
  • View a Registry's Overview Page
  • View and Manage Marketing Tools
  • View and Manage Your Sales Reps
  • View Archived News Posts
  • View Contact and Social Media Details for Your Registrants
  • View Information About a Registry's Gift Givers
  • View items that are missing pictures
  • View New Synced Products
  • View or change a customer's login or password
  • View Orders in your Shop Local Store
  • View Registry Purchases
  • View Stock for an Item
  • View the Product Searches Performed by Customers
  • View the Registry Searches Performed by Customers
  • View Tracking for All Orders on the "Track My Packages" Page
  • View Wholesale Information for Products Purchased by Customers
  • View Your Account's Performance Statistics
  • View your friends
  • View your past news posts
  • View Your Registrants’ Email Addresses and Telephone Numbers
  • Watching / Attending a Shop Local Webinar: Best Practices
  • What Does a Retailer Get with a Buyer Account
  • What Emails and Text Messages Are Sent to Customers?
  • What Emails and Texts are Sent to Registrants?
  • What Images Exist on Shop Local and Where
  • What Is the Bridal / Gift Registry 5 Step Incentive Program?
  • What is the Difference Between "Authorize & Capture" and "Authorize Only"
  • What to do if a ticket is marked complete but you can't see the results of the ticket
  • Wholesale Ordering Overview for Retailers & Designers
  • Why Does Your Store's Registry Not Appear at the Top of a Registrant's Site on The Knot
  • Why Keeping Past Gift Registries Matters
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Most Recent Help Docs
  • Turn Off / Disable Non-Registry Purchasing
  • Promote Your Products on Retailers' Sites
  • Adding Links to Registries From a Previous Registry Service
  • Mark or Unmark Products New
  • Update Country of Origin for Your Products
View by Folder
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Software Updates
June 12, 2026 Latest update
New Feature: The Stock Management & Back Orders Page

Your Shop Local Store has a new feature: The Stock Management & Back Orders page. Managing inventory across multiple brands can be challeng...

May 21, 2026
New Feature:  Advertise Your Products to Shoppers and Registrants 📊

Your Shop Local Store has a new feature: Your brand can offer sponsored products to drive product performance via the "Sponsored Products"...

May 13, 2026
New Feature: Monthly Flyers for Every Celebration

Your Shop Local Store has a new feature: You can now instantly download and print monthly flyers featuring your graduation, baby, wishlist,...

May 6, 2026
New Feature: Schedule a Stock or Price Update

FOR BRANDS & DISTRIBUTORS Your Shop Local Store has a new feature: You can now schedule a stock or price update to process on a specific da...

April 30, 2026
New Feature: Designate a Collection as a Premium Collection

FOR BRANDS & DISTRIBUTORS Your brand can now designate a collection as a premium collection. This collection will only be available to a re...

April 30, 2026
New Feature: AI and Google Code Added to Your Store—Increasing Your Sales Leads

Your Shop Local store has an updated feature: We’ve upgraded your SEO by adding embedded structured data. This is machine-readable data bui...

April 29, 2026
New Feature: The Registry Communication Page Helps You Quickly Email Registrants

Your Shop Local Store has a new feature: We've made it easier to communicate with your registrants. What’s New: " Communicate with the Regi...

April 27, 2026
New Feature: Shortcuts to Grow Your Retailer Sales Network 📈

FOR BRANDS & DISTRIBUTORS Your Shop Local Store has a new feature: You can now access tools to help grow your network sales in one place wi...

April 10, 2026
New Search Tool Is Ready: Find Products & Brands More Quickly 🔍

Your Shop Local Store has a new upgrade: You can now search more productively in your top bar search bar. What Does the New Search Do? It s...

March 25, 2026
New Feature: Automatically Update Product Status When Stock Is Low

Your Shop Local Store has a new feature: You can now automatically change a product’s status when inventory drops below a set threshold. Wh...

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Bridge Pass
Pick a paid plan and pay just $1/month for 1 month.

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  • Change or cancel your plan anytime.
  • We guarantee you'll be happy. If you subscribe to a paid plan and you're not, we'll refund your money.Satisfaction Guarantee
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  • Must be a new member.
  • Join before June 20, 2026.
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Special Offer for Paid Plans
×
Bridge Pass
Pick a paid plan and pay just $1/month for 1 month.

Terms
  • First 4 days free. Thereafter, first month is $1.
  • Change or cancel your plan anytime.
  • We guarantee you'll be happy. If you subscribe to a paid plan and you're not, we'll refund your money.Satisfaction Guarantee
  • We guarantee you'll have a better website offering in 7 days — or you don't pay us. Satisfaction Guarantee
  • Must be a new member.
  • Join before June 20, 2026.
Open Free Account
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