By default, your Shop Local Store allows customers to place an order online and does not require (or allow) them to enter a credit card online in the checkout process. This default setting allows your business to more quickly get your Shop Local Store set up and receive orders.

If you choose, you can update your Shop Local Store to allow a customer to submit a credit card when checking out online. If you activate this credit card service, you can take payments online quickly and easily. Your Shop Local Store can accept all Visa, MasterCard, American Express, and Discover cards. You choose which cards to accept.

A. Processing Payments When You Do Not Accept Credit Cards

1. You'll receive an order from a customer. Once you receive the order notification, you'll need to log in to your Shop Local account.
2. Once you log in, at the very top of your Shop Local account, click on "Orders."
3. Find the order that you wish to address. Click on the Order Total or Order ID for the order. This will take you to the Order Details page.
4. On the Orders Details page, you can see if the order is a registry order, the customer's name, their telephone number, etc.
5. If you are able to fulfil the order (whether fulfilling it with in-store stock or re-ordering the product (s)), you'll need to do one of the following:
   1. Call the customer for their credit card. Then, you'll enter it via your terminal in your store. The Order Details page has the customer's telephone number to call.
   2. If your POS system allows you to create an invoice, you can create an invoice that can be emailed to the customer. They can then pay via the emailed invoice.  
6. Once you receive payment, you will update the payment status in your Shop Local store to "Paid."
7. Once you have fulfilled the order, you will update the order status to "Complete," or if you are issuing registry credit, you will select "Pending: Applied as Registry Credit”

B. Processing Payments When You Do Accept Credit Cards

1. You'll receive an order from a customer. Once you receive the order notification, you'll need to log in to your Shop Local account.
2. Once you log in, at the very top of your Shop Local account, click on "Orders."
3. Find the order that you wish to address. Click on the Order Total or Order ID for the order.  This will take you to the Order Details page.
4. On the order's page, you'll see the payment status automatically marked as "Paid." You'll also see the last 4 of the card number and a link to the order in Authorize.net (the payment gateway).
   1. The payment will appear in your Authorize.net account.
   2. If any payment changes are needed for the order, you'll need to make them in Authorize.net.
5. Once you confirm payment and have fulfilled the order, you will update the order status to "Complete," or if you are issuing registry credit, you will select "Pending: Applied as Registry Credit”

Related:

• Make a Test Purchase on Your Shop Local Store
• Cancel an Order or Test Purchase on Your Shop Local Store
• Void an Authorize.net Order