Q: Will a rep receive your full commission on orders placed via Shop Local?
A: Yes.

Q: Can a rep use the system to place wholesale orders?
A: In theory, the rep could, but there wouldn't be much purpose in that as you then have to duplicate that order in the official wholesale portal.

Q: How much does the service cost a retailer to use?
A: No charge. It’s free for any retailer.  (Brands pay for the service.) Note: only an approved retailer can place wholesale orders.

Q: Why does a brand use this service?
A: Shop Local’s service has many benefits to retailers, including:

• One-click wholesale ordering for retailer
• Increase checkout conversion for retailer
• 2x faster to buy for retailer
• Retailers skip logging in
• More accurate for retailers
• Speed our products to market
• Interior designers can use it
• The brand is front & center

Q: Can any retailer use the wholesale service or just those that use Shop Local’s Online Store?
A: Any store. All authorized dealers are welcome to create a free Shop Local login, request wholesale access from a brand, and start shopping.

Q: Which brands use Shop Local for wholesale ordering?
A: 60+ premium brands accept wholesale orders via Shop Local, including Costa Nova, Beatriz Ball, Annieglass, and Vista Alegre. 

Q: Does the service allow drop shipping, etc?
A: Yes, the service allows a variety of features that a brand normally offers via the wholesale process.

Q: Can our brand turn off wholesale ordering if it doesn’t generate the level of order traffic we’re expecting?
A: Yes, you can turn off the service at any time.

Q: How will our brand be notified when new orders come in? 
A: Whoever is assigned as the receiver(s) of wholesale orders will receive an email once an order is placed. The order will also be available via your Shop Local account on the “Wholesale Orders” page.

Q: Does my brand need to open a new Shop Local to accept wholesale orders?
A: No. The wholesale service is available via your existing Shop Local account. 

Q: For order processing, should we treat these as new accounts under our brand?
A: Only retailers that you grant wholesale access to via your Shop Local account (orreforskostaboda.myshoplocal.com) will be able to place orders. If they are new wholesale customers, you would set them up with new wholesale accounts for their store. If they are existing customers, you would use their existing wholesale accounts.

Q: Are orders fulfilled as dropship orders?
A: Your brand will select whether or not you wish to allow dropshipping. If you do allow it, it would then also depend on whether or not a store requests that the order be dropshipped. 90% of orders are wedding registry-related. Most orders will likely be shipped to the stores directly, as most registrants will pick up their gifts there.

Q: If a rep is assigned as the receiver of wholesale orders and forgets to update the website, what happens? Will they get a reminder?
A: Yes. Also, the rep is sent an email and an SMS text message alert if they entered their mobile number.

Q: When a rep receives a wholesale order, is it entered in our ERP portal, or do we still have to enter it manually on our end?
A: Reps receive their wholesale orders via Shop Local and manually put them in MarketTime, Pepperi, etc. In this way, they control and 'work' the orders. If your brand is responsible for the order, you will enter it manually into your wholesale portal.

Q: Can a store directly update its wholesale order on its end?
A: No. The store would need to contact the brand or the rep to update its order.