Shop Local Logo

Bridge Text Logo

Shop Local E-commerce Platform Shop Local E-commerce Platform Powering
1,200+ Indie Businesses
Home
Customers
  • Retailers Using Shop Local
  • Brands Using Shop Local
  • Customer Experiences
  • Shop Local Business Directory
News
  • News from Bridge
  • News from Members
  • Bridge Events
  • Training Calendar
  • Training Videos
  • New Software Features & Updates
  • Dollars & Sense Posts
  • Jobs at Bridge
Events
About Company
Login
Services
  • Services by Business Type:
  • Overview of Services by Business Type
  • For Retailers
    • Overview for Retailers
    • E-commerce Service
    • Gift Registry Service
    • Product Syncing Service
    • Wholesale Ordering Service
    • Retail Business Network
    • Rank Well in Google
    • Fight Amazon
    • Pricing for Retailers
  • For Brands
    • Overview for Brands
    • Online Store Service
    • Gift Registry for Brands
    • Product Syncing Service
    • Wholesale Ordering Service
    • Retail Business Network
    • Pricing for Brands
  • For Sales Reps
    • Overview
    • Product Syncing Service
    • Wholesale Ordering Service
    • Retail Business Network
    • Pricing for Reps
    • Refer a Retailer
  • Not a business? You're invited to join Shop Local as a friend of the retail industry.
  • Services by Solution Type:
  • Overview of Services by Solution
  • Online Store Service
    • Overview
    • Our Store vs. Other Software
    • Our Store and Shopify
    • Software Updates & Tips
  • Gift Registry Service
    • Overview
    • Grade Your Gift Registry Software
  • Product Syncing Service
    • Overview
    • Step-by-Step of How It Works
    • For Retailers
    • For Retailers: Add to Your Website
    • For Brands
    • For Sales Reps
    • Retail Survey: 18%
    • Product Syncing vs. Dropbox
    • Product Syncing Brand Members
    • Free Product Newsletters
    • Synced Products on Sale
  • Wholesale Ordering Service
  • Retail Business Network
  • Industry Standards
  • Universal Login
  • Credit Card Processing Service
  • Shop Local Directory
  • Our Corporate Shop Local Account
Sell
  • Sell via:
  • Online Store (B2C)
    • Store for Retailers
    • Store for Brands
    • Bridge Store vs. Other Software
    • Bridge Store and Shopify
    • Software Updates & Tips
  • Gift Registry Service
    • Registry Service for Retailers
    • Registry Service for Brands
    • Grade Your Gift Registry Software
  • Wholesale Service (B2B)
Pricing
  • For Retailers
  • For Brands
  • For Sales Reps
Help
  • Contact Us
  • Training Calendar
  • Training Videos
  • Help & Support Docs
  • Industry Standards
Open Free Account
Shop Local Logo

Bridge Logo

Join Login
  • Pricing
    • For Retailers
    • For Brands
    • For Sales Reps
  • Solutions by Business Type
    • Overview
    • For Retailers
      • Overview
      • E-commerce Service
      • Gift Registry Service
      • Product Syncing Service
      • Retail Business Network
      • Rank Well in Google
      • Fight Amazon
      • Pricing
    • For Brands
      • Overview
      • E-commerce Service
      • Product Syncing Service
      • Wholesale Ordering Service
      • Retail Business Network
      • Pricing
    • For Sales Reps
      • Overview
      • Product Syncing Service
      • Wholesale Ordering Service
      • Retail Business Network
      • Pricing
  • Services & Software
    • Overview
    • E-commerce Service
      • Overview
      • For Retailers
      • For Brands
      • Bridge Store vs. Other Software
      • Bridge Store and Shopify
      • Software Updates & Tips
      • Customer Experiences
    • Gift Registry Service
    • Product Syncing Service
      • Overview
      • Step-by-Step of How It Works
      • For Retailers
      • For Retailers: Add to Your Website
      • For Brands
      • For Sales Reps
      • Retail Survey: 18%
      • Product Syncing vs. Dropbox
        and Traditional File Sharing
      • Brand Members
      • Free Product Newsletters
      • Synced Products on Sale
    • Wholesale Ordering Service
    • Retail Social Network
    • Industry Collaboration Standards
    • Universal Login Service
    • Credit Card Processing Service
    • Shop Local Business Directory
  • Customers
    • Retailers Using Bridge
      E-commerce Software
    • Brands Using Product
      Syncing Service
    • Customer Experiences
    • Shop Local Business Directory
  • News
    • News from Bridge
    • News from Members
    • Events
    • Training Calendar
    • Training Videos
    • New Software Features & Updates
    • Dollars & Sense Posts
    • Jobs at Bridge
  • About Company
  • Help & Support Docs
  • Contact Us
  • Login
Help Documents
Bridge Support Logo

Help Documents

Update an Order's Status

Background: When you receive an order via your Bridge Shop, your Bridge Shop will email you alerts to update the order's status. The purpose of these alerts is to ensure that you are aware of an order and that the order is processed Customers expect to have their order status updated the appropriate status so they can know its status. 

Your Bridge software will send you reminders to update an order's status. If you do not update it, the software will continue to email you reminders.

Steps to update an order's status:

  1. Please log in to your Bridge.
  2. Visit your Orders page. To access the Orders page, at the top of your account please click on Orders. 
  3. Once you are on the Orders home page, please find the order which you wish to update.  Please note: you will wish to visit the Order Details page and not the customer's profile. 
  4. Once you find the order's Order Details page, you will see two status options: order status and payment status. The payment status may impact the order status choices. For example, if an order has not been paid for, you may not wish to update it to shipped. Normally, a business will require that payment has been received before proceeding to certain order status choices.
  5. You will likely update the payment status and then update the order status. The order status choices include:
    • Pending: Do not process yet
    • Action Needed: Product(s) or gift card need to be processed
    • Pending: Awaiting supplier response
    • Pending: Awaiting customer response
    • Pending: Backordered
    • Pending: Scheduled for Shipping / Delivery / Pickup
    • Pending: Applied as virtual registry credit & awaiting redemption
    • Pending: Partially shipped
    • Complete: Shipped / Delivered product(s)
    • Complete: Shipped / Delivered gift card
    • Complete: Customer picked up product(s) at store
    • Complete: Customer picked up gift card at store
    • Complete: Canceled
    • Complete: Returned
       
  6. Please choose the option that best suites the status of the order.  The page will page. (You do not need to click a save button.)
order update   status update   order status   mark as purchased
Audience: Retailers Brands & Distributors Sales Reps Orgs Int. Designers Publications
Article ID: 451. Created: September 17, 2022 at 3:54 PM / Edited: January 25, 2023 at 4:31 PM
Contact Bridge:
  • 1-212-245-9655
  • Shoplocal.org
Learning:
  • New Features Directory
  • Training Calendar
  • Training Videos
↑
Bridge's Shop Local Service is Trusted by 1,200+ Companies
Contact Bridge
Call
212-254-9655
Visit
339 East 9th St.
Suite B
East Village
New York, NY 10003
Made in NYC
PRICING
For Retailers
For Brands
For Sales Reps
.
CLIENTS
Retailers Using Shop Local Store
Brands Using Product Syncing
Customer Experiences
Shop Local Directory
SOLUTIONS
Overview
For Retailers
For Brands
For Sales Reps
NEWS
News from Bridge
Bridge Events
Training Calendar
New Features & Updates
SERVICES
Overview
Online Store
Gift Registry
Product Syncing
Wholesale Ordering
Retail Social Network
Industry Standards
Universal Login
Credit Card Processing
Shop Local Directory
Copyright © 2023 Bridge • Terms of Service • Member User Agreement • Accessibility • Privacy Policy
Shop Local Logo ×
Create Your Free Shop Local Account

Enter Your Email Address:

We'll send you an email to confirm your address.

Choose Your Business Type:

By signing up for Bridge's Shop Local service, you agree to the Terms of Service and Member User Agreement.

Enlarge Image
Enlarge Image
Shop Local Logo ×
Bonus ~ Through June 31, 2023
Get $20 for signing up, plus $20 for each business you refer.

Terms - COMING SOON
Shop Local Logo ×
Bonus ~ Through June 31, 2023
Get $20 for signing up, plus $20 for each business you refer.

Terms - COMING SOON