Shop Local Logo

Bridge Text Logo

Shop Local E-commerce Platform Shop Local E-commerce Platform Powering
1,200+ Indie Businesses
Home
Customers
  • Retailers Using Shop Local
  • Brands Using Shop Local
  • Customer Experiences
  • Shop Local Business Directory
News
  • News from Bridge
  • News from Members
  • Bridge Events
  • Training Calendar
  • Training Videos
  • New Software Features & Updates
  • Dollars & Sense Posts
  • Jobs at Bridge
Events
About Company
Login
Services
  • Services by Business Type:
  • Overview of Services by Business Type
  • For Retailers
    • Overview for Retailers
    • E-commerce Service
    • Gift Registry Service
    • Product Syncing Service
    • Wholesale Ordering Service
    • Retail Business Network
    • Rank Well in Google
    • Fight Amazon
    • Pricing for Retailers
  • For Brands
    • Overview for Brands
    • Online Store Service
    • Gift Registry for Brands
    • Product Syncing Service
    • Wholesale Ordering Service
    • Retail Business Network
    • Pricing for Brands
  • For Sales Reps
    • Overview
    • Product Syncing Service
    • Wholesale Ordering Service
    • Retail Business Network
    • Pricing for Reps
    • Refer a Retailer
  • Not a business? You're invited to join Shop Local as a friend of the retail industry.
  • Services by Solution Type:
  • Overview of Services by Solution
  • Online Store Service
    • Overview
    • Our Store vs. Other Software
    • Our Store and Shopify
    • Software Updates & Tips
  • Gift Registry Service
    • Overview
    • Grade Your Gift Registry Software
  • Brand Syncing Service
    • Overview
    • Step-by-Step of How It Works
    • For Retailers
    • For Retailers: Add to Your Website
    • For Brands
    • For Sales Reps
    • Retail Survey: 18%
    • Brand Syncing vs. Dropbox
    • Brand Syncing Members
    • Free Product Newsletters
    • Synced Products on Sale
  • Wholesale Ordering Service
  • Retail Business Network
  • Industry Standards
  • Universal Login
  • Credit Card Processing Service
  • Shop Local Directory
  • Bridge's Shop Local Account
Sell
  • Sell via:
  • Online Store (B2C)
    • Our Online Store for Retailers
    • Our Online Store for Brands
    • Our Online Store vs. Other Software
    • Our Online Store and Shopify
    • Software Updates & Tips
  • Gift Registry Service
    • Registry Service for Retailers
    • Registry Service for Brands
    • Grade Your Gift Registry Software
  • Wholesale Service (B2B)
Pricing
  • For Retailers
  • For Brands
  • For Sales Reps
Help
  • Contact Us
  • Training Calendar
  • Training Videos
  • Help & Support Docs
  • Industry Standards
Open Free Account
Shop Local Logo

Bridge Logo

Join Login
  • Pricing
    • For Retailers
    • For Brands
    • For Sales Reps
  • Solutions by Business Type
    • Overview
    • For Retailers
      • Overview
      • Online Store
      • Gift Registry Service
      • Brand Syncing Service
      • Retail Business Network
      • Rank Well in Google
      • Fight Amazon
      • Pricing
    • For Brands
      • Overview
      • Online Store
      • Brand Syncing Service
      • Wholesale Ordering Service
      • Retail Business Network
      • Pricing
    • For Sales Reps
      • Overview
      • Brand Syncing Service
      • Wholesale Ordering Service
      • Retail Business Network
      • Pricing
  • Services & Software
    • Overview
    • Online Store
      • Overview
      • For Retailers
      • For Brands
      • Bridge Store vs. Other Software
      • Bridge Store and Shopify
      • Software Updates & Tips
      • Customer Experiences
    • Gift Registry Service
    • Brand Syncing Service
      • Overview
      • Step-by-Step of How It Works
      • For Retailers
      • For Retailers: Add to Your Website
      • For Brands
      • For Sales Reps
      • Retail Survey: 18%
      • Product Syncing vs. Dropbox
        and Traditional File Sharing
      • Brand Members
      • Free Product Newsletters
      • Synced Products on Sale
    • Wholesale Ordering Service
    • Retail Social Network
    • Industry Collaboration Standards
    • Universal Login Service
    • Credit Card Processing Service
    • Shop Local Business Directory
  • Customers
    • Retailers Using Bridge
      E-commerce Software
    • Brands Using Product
      Syncing Service
    • Customer Experiences
    • Shop Local Business Directory
  • News
    • News from Bridge
    • News from Members
    • Events
    • Training Calendar
    • Training Videos
    • New Software Features & Updates
    • Dollars & Sense Posts
    • Jobs at Bridge
  • About Company
  • Help & Support Docs
  • Contact Us
  • Login
Help Documents
Bridge Support Logo

Help Documents

Best practices for processing an order
When you receive an order via Bridge, you will want to follow a few best practice steps to ensure that you and your customer are happy with the process.

1. Check your email everyday. You do not want to get behind on an order. You can also see all orders that you receive online in case you miss an email. Everyday that you delay shipping an order increase the customer's anxiety by 30%.If a customer has not heard from you after 3 days, they are likely about to cancel their order. 

After an order is placed, Bridge will email you asking you to acknowledge the order (aka ensure that you're seen it) and take the needed steps on it (such as shipping it). You must ensure that you receive these emails and that you react to them. This will ensure that you know about orders. 

2. As you progress thru an order's status steps (e.g. acknowledged, pending payment, waiting to be shipped, shipped, etc.) you will want to update the order's status at each step. This keeps your books 'clean' so that any employee can look at the system and know what an online order's status is.

You should educate all of your employees to handle online orders. There should not, for example, be just one person in charge of online orders. Reason: if this person is out for the weekend or on vacation, your store can't let online orders wait days to be addressed.

3. As soon as you learn of an order, call the customer to thank him or her for the order. During this call, provide the customer with an estimate of when the item will arrive.  This helps set reasonable expectations.  The biggest complaint that customers have is that their expectations were not met; therefore, be sure to set reasonable expectations for him/her.

4. If the order is to be shipped, email the customer a tracking number. Customers, in this day and age of Amazon, expect a tracking number.  
Audience: Retailers
Article ID: 152. Created: March 21, 2017 at 3:46 PM / Edited: March 21, 2017 at 3:52 PM
Contact Bridge:
  • 1-212-245-9655
  • Shoplocal.org
Learning:
  • New Features Directory
  • Training Calendar
  • Training Videos
↑
Bridge's Shop Local Service is Trusted by 1,200+ Companies
Contact Bridge
Call
212-254-9655
Visit
339 East 9th St.
Suite B
East Village
New York, NY 10003
Made in NYC
PRICING
For Retailers
For Brands
For Sales Reps
.
CLIENTS
Retailers Using Shop Local Store
Brand Syncing Partners
Client Experiences
Shop Local Directory
SOLUTIONS
Overview
For Retailers
For Brands
For Sales Reps
NEWS
News from Bridge
Bridge Events
Training Calendar
New Features & Updates
SERVICES
Overview
Online Store
Gift Registry
Product Syncing
Wholesale Ordering
Retail Social Network
Industry Standards
Universal Login
Credit Card Processing
Shop Local Directory
Copyright © 2023 Bridge • Terms of Service • Member User Agreement • Accessibility • Privacy Policy
Shop Local Logo ×
Create Your Free Shop Local Account

Enter Your Email Address:

We'll send you an email to confirm your address.

Choose Your Business Type:

By signing up for Bridge's Shop Local service, you agree to the Terms of Service and Member User Agreement.

Enlarge Image
Enlarge Image
Shop Local Logo ×
Bonus ~ Through June 31, 2023
Get $20 for signing up, plus $20 for each business you refer.

Terms - COMING SOON
Shop Local Logo ×
Bonus ~ Through June 31, 2023
Get $20 for signing up, plus $20 for each business you refer.

Terms - COMING SOON